Janeth Lucas
Dodge City,KS
Summary
At Scooters Coffee Shop, I excelled as a Barista Shift Lead, mastering espresso machine operation and elevating customer satisfaction through personalized service. My mentorship improved new hire proficiency, significantly contributing to store profitability by promoting seasonal offerings and upselling. Skilled in cash handling and fostering a welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Barista Shift Lead
Scooters Coffee Shop
06.2023 - 10.2024
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Conducted training sessions for new hires, improving their proficiency and confidence in beverage preparation.
Education
Dodge City High School
Dodge City, KS05.2023
Skills
- Barista Training
- Cash handling proficiency
- Espresso machine operation
- Cleanliness standards
- POS System Operation
- Opening and closing procedures
- Worker Training
Languages
Spanish
Timeline
Barista Shift Lead
Scooters Coffee Shop
06.2023 - 10.2024
Dodge City High School