Abigail Hoffman
Marysville,OH
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Advanced in customer service and cash handling. As a young adult, I have made it my goal to work my way into my dream field by not only exemplifying the desired characteristics in my church, community, and inner circle but also in my education and work environment. I have found myself to be extraordinarily hard working and well-rounded as an individual. I am capable of many different jobs while never losing stamina. This has built a strong foundation for my future that I am excited to explore. This has been further pushed by my NHS chapter I was involved in, along with my internship and past job experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Coordinator
TJ Maxx, TJX Companies
Plain City, OH
06.2023 - Current
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Monitored inventory levels and ordered additional supplies as needed.
- Monitored cash flow to ensure sufficient funds were available for daily operations.
- Developed procedures for the preparation, verification and reconciliation of cash receipts.
- Assisted customers with locating merchandise in the store.
- Greeted customers and answered their questions about product availability, prices, and use.
- Stocked shelves with merchandise according to company guidelines.
Assistant Manager
Second Chances Thrift Store
Marysville, OH
05.2022 - 11.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
Hostess Trainer
Texas Roadhouse Restaurant
Marysville, OH
03.2021 - 08.2021
- Collaborated with other departments within the organization to coordinate events requiring additional staffing resources.
- Assisted in developing strategies for recruiting qualified candidates for open positions.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Resolved conflicts between customers when necessary.
Jack of All Trades
The Berry Farm
Richwood, OH
06.2020 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Sub-Contractor
Hoffman and Sons Handyman Service
London, OH
05.2020 - 09.2020
- Coordinated with project managers to identify potential risks associated with subcontractor performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Ensured that all materials used met quality standards.
- Assisted in the maintenance of tools and equipment, ensuring they were kept in good working order.
Education
Bachelor of Arts - Forensic Psychology
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Marysville Early College High School
Marysville, OH05-2022
Bachelor of Science - Forensic Criminology/Biology
Ohio State University
Marion, OHSkills
- Document Management
- Recordkeeping
- Budget Planning
- Work Planning And Prioritization
- Customer Service
- Project Support
- Project Management
Accomplishments
- NHS chapter 2021-2022
- Spanish Club President
- Graduated High School with an Honors STEM diploma
Certification
- CPR Certification
- ABMDI preparedness
- Ohio Means Jobs readiness seal
Languages
Spanish
Professional
Internships
- I interned under Lance Emberling, the leading Death Investigator at the Union County Coroner’s office. I am not the first intern, however I do have a multitude of responsibilities. These include but are not limited to; Studying for quizzes and exams, reviewing old cases, Draw fluids to be sent for testing, Going to crime scenes, Collecting, analyzing, and helping seal evidence, and Taking photographs of the scene while working closely with law enforcement.
Volunteer Work
- The Red Cross
- Memorial Hospital, Marysville OH
- The Hope Center homeless shelter
- Camp Counselor for various Church Camps
Timeline
Coordinator
TJ Maxx, TJX Companies
06.2023 - Current
Assistant Manager
Second Chances Thrift Store
05.2022 - 11.2022
Hostess Trainer
Texas Roadhouse Restaurant
03.2021 - 08.2021
Jack of All Trades
The Berry Farm
06.2020 - 08.2021
Sub-Contractor
Hoffman and Sons Handyman Service
05.2020 - 09.2020
Bachelor of Arts - Forensic Psychology
Arizona State University
High School Diploma -
Marysville Early College High School
Bachelor of Science - Forensic Criminology/Biology
Ohio State University