Abigail Holmes

(1 Month as Manager, 2.5 years as Trainer)

• Lead daily operations while fostering a positive, productive team environment.
• Address and resolve employee conflicts through active listening and fair, balanced solutions.
• Create and adjust schedules to ensure optimal coverage, especially during peak times or call-outs.
• Handle customer issues calmly and professionally, ensuring satisfaction and loyalty.
• Oversee opening and closing procedures to maintain smooth and secure operations.

• Work closely with the director to ensure rehearsal time is used effectively.
• Attend meetings with producers and crew to maintain alignment with the creative vision.
• Develop and manage schedules for production, editing, and duplication to meet deadlines.
• Identify and approve necessary equipment and resources for successful production.
• Collaborate with technical crew and cast to uphold the integrity of the artistic vision.

• Enforced rules and managed behavior through developmentally appropriate discipline.
• Taught children to organize toys, wash hands, and share by leading by example.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Encouraged good behaviors using positive reinforcement methods.
• Introduced children to educational games and activities to boost learning.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Assisted guests with variety of services and local attraction information.