Abigail Hoskinson
Park City,KS
Summary
Dynamic Restaurant Manager with a proven track record at Olive Garden, excelling in staff management and guest experience enhancement. Adept at conflict resolution and inventory control, I foster a positive team environment that drives operational success and customer satisfaction. Passionate about delivering exceptional service in high-pressure settings.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Olive Garden
11.2023 - Current
- Ensure all staff are following Darden policy and standards while fostering a culture that emphasizes hospitality, team work, and positive morale that influences each guests’ experience
- Managed staff schedules and coordinated training for new team members.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Service Professional and Bartender
Olive Garden
06.2021 - 11.2023
- Deliver services that exceed standards while facilitating smooth service and maintaining clean environment for guests
- Handled guest inquiries and resolved concerns to enhance dining experience.
- Built relationships with customers by providing knowledgeable and courteous assistance.
EMT, Emergency Care Technician
Wesley Medical Center
KS, KS
08.2019 - 12.2021
- Ensuring all patients are receiving excellent care, stocking rooms and equipment
- Responded rapidly to emergency calls and assessed patient conditions.
- Administered first aid and life support techniques in high-stress situations.
- Maintained equipment and ensured readiness for emergency response operations.
- Documented patient information clearly for seamless handoff to medical staff.
- Remained level-headed and proactive during emergency situations.
- Documented patient assessment findings in accordance with established protocols.
EMT Lab Staff
Butler County Community College
08.2018 - 12.2018
- Train and sign-off students on their EMT skill, check and maintain equipment
Associate Trainer
Panera Bread
10.2015 - 12.2018
- Train associates on their specified tasks, greet guests, take guests’ orders and fulfill them
Server, Trainer, Shift Lead
Red Rock Canyon Grill
01.2018 - 08.2018
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Observed server performance and provided constructive feedback for improvement.
- Implemented best practices to improve efficiency in food service operations.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Science - Liberal Arts
Butler County Community College
Andover, KS12.2017
Exercise Science, Spanish
Wichita State University
05.2017
Rose Hill -
Butler County Early College Health And Sciences Academy
Rose Hill12.2015
Skills
- Positive demeanor
- Effective team leader
- Self-sufficient
- Conflict resolution
- Adaptable
- Adaptive to environmental shifts
- Inventory control
- Staff management
- Team collaboration
- Effective communication
- Guest experience enhancement
- Stable work history
- Staff scheduling
- Restaurant operations management
- Table management
- Employee schedule management
- Pre-shift walk-through
- Reservation handling
- Passion for customer satisfaction
- Restaurant promotion management
- Point of sale (POS) system operation
- Active listening
- Multitasking Abilities
- Reliable and responsible
Leadership Experience
- Unit Based Council at Wesley, 12/01/20 - Current
- Shift Leader at Red Rock Canyon Grill, 01/01/18 - 08/01/18
- Associate Trainer at Panera Bread, 10/01/15 - 12/01/18
- Captain of High School Soccer Team, Spring 2016
Timeline
Restaurant Manager
Olive Garden
11.2023 - Current
Service Professional and Bartender
Olive Garden
06.2021 - 11.2023
EMT, Emergency Care Technician
Wesley Medical Center
08.2019 - 12.2021
EMT Lab Staff
Butler County Community College
08.2018 - 12.2018
Server, Trainer, Shift Lead
Red Rock Canyon Grill
01.2018 - 08.2018
Associate Trainer
Panera Bread
10.2015 - 12.2018
Associate of Science - Liberal Arts
Butler County Community College
Exercise Science, Spanish
Wichita State University
Rose Hill -
Butler County Early College Health And Sciences Academy