Daniel Brand Zuñiga
Valbella @ the Pak
Astoria New York,NY
2
Languages
22
years of professional experience
Hospitality Professional experienced in fine dining service and cruise line operations. Delivered exceptional customer service through front desk management in luxury hotel environments. Focused on providing stability and growth for family while contributing positively to organizational success.
Work History
Restaurant Manager
8 Years 7 Months- Delivered professional, friendly, and engaging service while effectively promoting daily food and beverage specials to enhance guest experience.
- Maintained comprehensive knowledge of restaurant menu updates and supported Sommelier with wine selections based on WSET L2 & L3 studies.
- 3 Bryant Pk. Verizon Plaza
Dining Room Server-Weekend Bartender
9 Months- Promoted beverage items and restaurant specials to enhance guest experience. Set dining tables according to type of event and service standards.
- Recorded transactions in MICROS system, ensuring efficient service delivery.
- Recorded location as 7800 River Rd.
Front Desk Supervisor
4 Years 3 Months- Cultivated lasting relationships with guests, enhancing loyalty and contributing to revenue growth. Oversaw all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.
- Processed customer orders efficiently from start to finish in an accurate and timely manner.
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on hotel policies, procedures, and customer service excellence.
- Implemented check-in/check-out processes, enhancing operational efficiency and guest experience.
Dining Room Service
1 Year 9 Months- Delivered professional, friendly, and engaging service to enhance guest experience.
- Adhered to safety and sanitation policies in food and beverage handling to maintain health standards.
- Arranged dining tables based on event type and service standards to ensure optimal guest satisfaction.
- Worked on cruise ship providing guest services
Front Desk Agent
2 Years 3 Months- Greeted incoming customers professionally, providing friendly, knowledgeable assistance to enhance guest experience.
- Managed front desk operations at major hotel, overseeing concierge responsibilities to ensure seamless service.
- Registered and assigned rooms to hotel guests at the front desk.
Front Desk Supervisor
2 Years 8 Months- Resolved guest issues promptly and professionally, ensuring a positive experience.
- Built lasting relationships with guests, fostering loyalty and enhancing hotel revenue.
- Balanced daily hotel accounts to ensure accurate financial records. at the end of the day.
Education
Wine Sommelier First Level - Hospitality
Skills
Proficient in customer service
Strong client interaction skills
Up-selling capability
WSET certification
Restaurant operations
Thrives in fast-paced environment
Complaint resolution
Customer-oriented
Passion for customer satisfaction
Works well as part of a team
Positive demeanor
Customer focus
Integrity and reliability
Wine pairing knowledge
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
Tech enthusiast
passionate about exploring the latest advancements and innovations.
Timeline
Restaurant Manager
Valbella @ the Pak
02.2018 - CurrentRead More
Dining Room Server-Weekend Bartender
Waterside Restaurant & Catering
03.2017 - 12.2017Read More
Front Desk Supervisor
Intercontinental Hotel
02.2012 - 05.2016Read More
Dining Room Service
Celebrity Cruises
04.2010 - 01.2012Read More
Front Desk Agent
Four Points by Sheraton Hotel
12.2007 - 03.2010Read More
Front Desk Supervisor
Sofitel Casa Alfez Hotel
12.2004 - 08.2007Read More
International Wine Center
Wine Sommelier First Level from Hospitality
Read More
Personal Information
Marital Status: married