Natasha Douglas
Brunswick,GA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HCV Manager
Brunswick Housing Authority
Brunswick, GA
12.2022 - Current
- Calculate tenant rent for admission, interim, annual and special re-examinations with accuracy and efficiency;
- Responsible for maintaining client physical & computer based case files and records with accuracy and efficiency; review case files for program compliance to assure all documentation, information and signatures are current and consistent, complete, and accurate as required by the Housing Authority, HUD policies and regulations, and all other applicable Federal, State and local laws;
- Review landlord/tenant dwelling leases and supporting documentation for program compliance; prepare and execute Housing Assistance Payments (HAP) contracts between the Housing Authority and participating landlord/owner with accuracy and efficiency;
- Knowledge of Microsoft Office, phone etiquette, basic accounting and exceptional customer service
- Determine initial contract rent, and amount of allowable annual increases;
- Perform administrative/record-keeping functions including maintenance of participant files, completion of HUD/agency forms on rent reasonableness, and assist in design and implementation of inspection and inspection-related forms, procedures, and control systems;
- Communicates clearly and precisely with tenants, owners, and agencies via telephone and email regarding any issues that arise relating to HQS inspections;
- Must be physically able to reach, push, pull, lift, bend, kneel, and up and down stairs with no issues;
- Provided oversight to 9 HCV employees
- Perform other related duties as assigned and/or required
Housing Choice Voucher Specialist
Brunswick Housing Authority
Brunswick, GA
07.2022 - Current
- Maintains a rental assistance caseload and responds to inquiries regarding rental assistance;
- Interviews, screens and monitors Section 8 Housing Choice Voucher (HCV) applicants and program recipients;
- Creates and maintains computer records and generates reports in accordance with MWHS agency standards and HUD regulations, policies and procedures.
- Maintains caseload in accordance with MWHS standards and HUD regulations, policies and procedures;
- Responds to inquiries about Housing Choice Voucher (HCV) program.
- Conducts HUD Housing Quality Standards Inspections
- Conduct interviews; screen and monitor Section 8 HCV applicants and recipients for program compliance; perform annual and interim recertifications; calculates rents; determines eligibility; determines rent reasonableness and; conducts background checks.
- Maintains knowledge of Federal regulations regarding Section 8 Housing Choice Voucher Program.
- Creates and maintains paper files, computerized records on database and generates reports in accordance with MWHS standards and HUD regulations, policies and procedures.
- Investigates, evaluates, and resolves general complaints from tenants, neighbors and the general public and takes appropriate corrective measures.
- Negotiates rental rates, reviews, and prepares leases and Housing Assistance Payment Contracts with landlords.
- Promotes rental assistance programs and encourage landlord participation.
- Performs other duties as assigned.
Housekeeping/Quality Control/Pest Control Inspector
Brunswick Housing Authority
Brunswick, GA
12.2021 - 07.2022
- Restarted the Housekeeping program the for Housing Authority based on HUD requirements and standards.
- Access fines to tenants for non compliance with rules and regulations of the Housing Authority.
- Work with pest control contractor to treat 561 units for issues with pest ranging from roaches to bed bugs.
- Assist tenant with training and instruction on how to properly maintain units and grounds around unit.
CSR - Customer Service Representative
Brunswick Housing Authority
Brunswick, GA
10.2021 - 12.2021
- Greeted customers
- Resolved customer issues
- Responded to inquiries and issues
Administrative Assistant/Insurance Verification Specialist
Affinis Hospice
Jesup, GA
01.2021 - 10.2021
- Administrative Assistant duties and responsibilities include providing administrative support to ensure efficient operation of the office.
- Support managers and employees through a variety of tasks related to organization and communication.
- I'm responsible for confidential and time sensitive material.
- Be familiar with a variety of the field's concepts, practices and procedures.
- As an Insurance Verification Specialist I perform clerical functions for patient billing, including verification of insurance information and resolution of problems to ensure a clean billing process.
- Follow up on accounts that require further evaluation.
- Works with others in a team environment.
Administrative Assistant- COVID Operations
Gracemore Nursing and Rehab
Brunswick, GA
09.2020 - 01.2021
- Responsible for tracking of COVID cases within the facility.
- Responsible for tracking and usage of PPE.
- Responsible for tracking positivity rate in county and following CDC protocols for staff and resident testing.
- Answer and direct calls.
Receptionist
St. Simons By the Sea
Saint Simons Island, GA
06.2020 - 09.2020
- Responsible for beginning intake paperwork on admission.
- Responsible for answering and directing all incoming calls.
- Created paper charts for intakes.
- Responsible for emergency communications with 911 and facility.
Personal Care Assistant
COASTAL HOME CARE
Brunswick, GA
04.2020 - 09.2020
- Assist elderly, recovering, or disabled clients to perform routine activities.
- Their duties include providing mobility support, assisting with personal hygiene, and performing household chores.
- Assisted with in home ADL.
- Transported client to doctor appts and assisted with grocery shopping.
- Cooked and cleaned as indicated as needed on Care plan.
Call Center Representative
Adecco
Brunswick, GA
12.2019 - 03.2020
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center 'scripts' when handling different topics.
- Identifying customers' needs, clarify information, research every issue and providing solutions.
Care Manager
Gateway Behavioral Health Services
Brunswick, GA
08.2018 - 10.2019
- Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress.
- Work with physicians, social workers, families, and human services providers.
- Responsible for discharge planning for individuals leaving the crisis unit.
Clerk
Gateway Behavioral Health Services
03.2018 - 07.2018
- Processed intake of individuals onto the crisis unit.
Social Service Technician
Gateway Crisis
Brunswick, GA
08.2017 - 03.2018
- Monitors the Georgia Crisis and Access Line (GCAL) Board and facilitate referrals from hospitals around the state.
- Works with nursing staff throughout the referral process to ensure they have the necessary information to present to the doctor to confirm admissions.
- Observes and monitors participants during each shift.
- Treats each participant with respect and with a fair approach.
- Provides verbal direction to participants and/or physical demonstration.
- May advise clients on behavioral problems, daily decision-making, and the resolution of minor problems.
- Instructs clients on daily living skills in one-on-one or group instruction.
- Gives simple instructions with positive reinforcements.
- Operates vehicle to transport clients to appointments, outings and community activities.
- Cares for individuals providing companionship, personal care, and help in adjusting to new lifestyles.
House Leader
Harper's Joy
Gateway, GA, US
07.2016 - 08.2017
- Assist with the daily living activities of the individuals that is in a 24/7 residential facility.
- Observe and monitor the individual's behavior and chart observations and incidents.
- Provide training of basic personal and social skills.
- Assist in nutritious meal preparation.
- Provide transportation.
- Personal care and daily hygiene routines, Counsels individuals on decision making and figuring out a resolution to problems.
- Performs housekeeping duties, which include cleaning, washing clothes and dishes, and run errands.
- Plan to and go grocery shopping for/ with the individual.
- Ensure that the patients' rights are observed and act as an advocate in providing safe delivery of care to promote wellness.
Residential Advisor
Brunswick Job Corps Center
Brunswick, GA
07.2015 - 04.2016
- This position is responsible for providing proper guidance to students to ensure positive group living relations and achievement in the program in compliance with government and management directives.
- Provide guidance for students to achieve a positive attitude and proper behavior in dormitory living situation and to accomplish their goals and objectives.
- Direct unit activities as designated including unit government, courts and competition.
- Assist with recreational activities for students on and off center.
- Patrol and monitor dormitories and center as required ensuring safety and proper behavior of students; resolving potential or occurring problems.
- Transport students to and from recreational functions, clothing trips, airport, or bus stations as required.
- Maintain dormitory and individual student files.
- Model appropriate behaviors, mentor students where necessary and monitor both positive and negative behaviors through interventions.
- Maintain a safe and clean work area that models high standards for a work environment.
- Recommend and arrange student visits to counselor.
- Provide for the special needs of the parents and children.
Certified Paraprofessional
Glynn County School System
Brunswick, GA
05.2014 - 05.2015
- Paraprofessionals function in relation to the deliverance of concentrated or specialized educational assistance for the teachers and students associated with elementary and secondary educational institutions.
- Assists the teacher in the general daily classroom activities.
- Assists in small group instruction.
- Assists teacher in maintaining discipline and other non-instructional functions.
- Assists with setup of classroom and prepares materials for specialized instructional units.
- Operates standard school equipment such as computers, copiers and multiline phones.
Parent Liaison
Glynn County School System
Brunswick, GA
08.2008 - 05.2015
- Worked in partnership with area elementary and middle schools to provide tutoring, mentoring for Title I students.
- Provided written feedback to principals and parents on progress of students and Title I funding.
- Provided or work in partnership with local agency to provide services for Title I parents.
- Provided workshops based on surveys and parent's needs.
- Organize meetings with parents to discuss Title I funding and concerns.
- Conduct home visits.
- Serve as a liaison between school and parents.
- Attend state webinar, trainings, and conferences.
Education
Associate of Science - Human Service
University of Phoenix
Savannah, GA01.2018
Skills
- Provide customer service to tenants as well as Partners in the community
- Deescalation of issues
- Time management
- Purchasing procedures
- Decision-making
- Efficient in Outlook, Excel and Emphasys
- Proficient in addressing patient concerns
- Familiar with case management and social work
- Proficient in customer service
- Highly proficient in receptionist skills
- Completed reliability
- Familiar with compensation and benefits
- Proficient in patient focus and orientation
- Proficient in customer focus and orientation
- Proficient in receptionist skills
Certification
- Executive Management and Leadership
- HCV and PH rent calculation
- HCV Occupancy
- HCV Lease Up Process
- Fair Housing Section 504 Compliance
- Fair Housing Outreach & Leasing
- Marijuana & HUD Assisted Program
- HCV Applicant Briefing
- EIV Income Validation
- SEMAP Success
- CPR Certification
- First Aid Certification
Timeline
HCV Manager
Brunswick Housing Authority
12.2022 - Current
Housing Choice Voucher Specialist
Brunswick Housing Authority
07.2022 - Current
Housekeeping/Quality Control/Pest Control Inspector
Brunswick Housing Authority
12.2021 - 07.2022
CSR - Customer Service Representative
Brunswick Housing Authority
10.2021 - 12.2021
Administrative Assistant/Insurance Verification Specialist
Affinis Hospice
01.2021 - 10.2021
Administrative Assistant- COVID Operations
Gracemore Nursing and Rehab
09.2020 - 01.2021
Receptionist
St. Simons By the Sea
06.2020 - 09.2020
Personal Care Assistant
COASTAL HOME CARE
04.2020 - 09.2020
Call Center Representative
Adecco
12.2019 - 03.2020
Care Manager
Gateway Behavioral Health Services
08.2018 - 10.2019
Clerk
Gateway Behavioral Health Services
03.2018 - 07.2018
Social Service Technician
Gateway Crisis
08.2017 - 03.2018
House Leader
Harper's Joy
07.2016 - 08.2017
Residential Advisor
Brunswick Job Corps Center
07.2015 - 04.2016
Certified Paraprofessional
Glynn County School System
05.2014 - 05.2015
Parent Liaison
Glynn County School System
08.2008 - 05.2015
Associate of Science - Human Service
University of Phoenix
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer