Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Otello

Burbank,CA

Summary

Experienced transit professional with expertise in operations management, route planning, and passenger safety. Skilled in implementing innovative technologies to improve efficiency and service quality. Proven track record of leading teams, optimizing schedules, and enhancing customer satisfaction in diverse transit environments.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Transit Ambassador

Metropolitan Transportation Authority
Los Angeles, CA
6 2023 - Current
  • Successfully facilitated communication between transit users and management, resulting in 20% increase in customer satisfaction ratings over six months
  • Implemented targeted outreach programs to educate community on transit options, leading to 15% increase in public transit usage within local area
  • Created informative materials such as brochures and videos to promote transit services and educate passengers, leading to 25% increase in awareness among community
  • Collaborated with local businesses and organizations to establish partnerships and promote transit options, resulting in 10% increase in ridership during off-peak hours
  • Received recognition from management for exceptional customer service skills, including resolving complex issues and handling difficult situations with professionalism.
  • Supported smooth route transitions through clear communication between drivers, dispatchers, and other team members involved in operations.

Security Supervisor

Allied Universal security services
Los Angeles, CA
04.2017 - 06.2023
  • Led team of security personnel in responding to emergency situations, effectively mitigating risks and ensuring safety of all occupants
  • Established strong relationships with local law enforcement agencies, fostering effective collaboration and timely response to security concerns
  • Implemented peer recognition program to acknowledge outstanding performance and dedication among security team members, boosting morale and team cohesion
  • Implemented access control measures, including ID verification and visitor screening processes, resulting in improved facility security and compliance with regulatory requirements.
  • Supervised team of 5 security personnel during shift

Security Officer

Andrews International Security
Burbank, CA
Oct.2011 - Apr.2017
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.

Education

High school diploma -

N/A
Burbank, CA
09.2004 - 09.2007

Skills

Customer Service Excellence: Demonstrated ability to provide exceptional customer service to passengers, addressing inquiries, resolving issues, and ensuring a positive transit experience for all

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Timeline

Security Supervisor

Allied Universal security services
04.2017 - 06.2023

Security Officer

Andrews International Security
Oct.2011 - Apr.2017

High school diploma -

N/A
09.2004 - 09.2007

Transit Ambassador

Metropolitan Transportation Authority
6 2023 - Current

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Kevin Otello