Keith Mcguffie
Dayton,OH
Summary
Sought a role at the company to apply expertise and skills cultivated through extensive experience in the field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case manager
Mahajan Therapeutics
Dayton, OH
12.2025 - Current
- Assist clients with finding resources.
- Completing notes within 24 hours
- Attending staff meetings
- Taking clients to appointments
- Supporting clients through crisis
- Assisting clients during appointments
Behavioral Health Technician Team Lead
Kids Thrive
Dayton, OH
04.2025 - Current
- Lead and Manage BHT’s
- Assist with de-escalation
- Conduct tours of facility
- Conduct Interviews
- Provide 1 on 1 service to children in facility
Mental Health Technician
Kettering Health
Moraine, OH
02.2024 - 02.2026
- Supported patients in crisis by providing immediate assistance and guidance.
- Facilitated group leadership to drive collaborative initiatives.
- Conducted 15-minute checks to monitor progress and address any issues promptly. Provided support to team members during check-ins to facilitate effective communication. Assisted in maintaining project timelines through regular updates and feedback.
- Oversaw safety and security protocols to protect staff and patients.
Substitute Paraprofessional
Beavercreek City Schools
Beavercreek, OH
01.2024 - 06.2025
- Work with kids in a behavioral setting.
- Assist classroom teacher
- Work 1:1 with students to help them learn
Asset Protection Associate
JCPenney
Dayton, OH
02.2023 - 05.2024
- Internal and external investigations
- Prevent theft
- CCTV footage review
- Floor walking
Security Supervisor
JD Legends Entertainment Complex
01.2023 - 03.2024
- Maintain security and safety of all staff, guests and performers.
- Schedule appropriate guards
- Maintain a level of visible traffic
- Follow all local health and fire codes
Assistant Manager
Applebee's
07.2023 - 02.2024
- Open and close restaurant
- Handle cash deposits
- Hire and train new employees
- Manage shift and make sure proper food handling
Corrections Officer
Ohio Department of Rehabilitation and Correction
08.2023 - 01.2024
- Maintain physical security of inmate population
- Escort inmates to hospital and off compound appointments
- Keep firearms and OC spray certs up
- Maintain PR-
- 22 “baton”
Social Services Case Manager
Board of Miami County Commissioners
Troy, OH
03.2023 - 07.2023
- Work the first 45 days for an intake case for children services.
- Investigate allegations of abuse and neglect
- Make determination to close or transfer case
- Document all necessary changes and additions to cases
- Supply families with resources
Case Manager
Access Ohio Mental Health
Dayton, OH
01.2022 - 12.2022
- Work with individuals with MH and Drug and Alcohol addictions.
- Provide community resources
- Respond in a time of crisis to evaluate the client and asses needs of client!
- Provide one on one support for client
Client Relationship Consultant
U.S. Bank
Xenia, OH
06.2021 - 01.2022
- Teller line functions
- Open accounts
- Handle business transactions and open business accounts
- Loans
- Home equity loans
- Credit cards
Customer Relations Specialist
Orkin/Rollins
Dayton, OH
02.2021 - 06.2021
- Answer calls from customers
- Schedule technicians
- Collect balances owed
- Assign leads
- In charge of all termite business and presenting to manager
- Collecting and applying cash to the correct accounts
Restaurant Manager
Wendys
Miamisburg, OH
01.2020 - 02.2021
- Make food
- Cash drops
- Hire and discipline
Asset Protection Associate
Walmart
Township of Butler, OH
09.2019 - 01.2020
- Investigate internal and external theft
Customer Service Manager
Walmart
Miamisburg, OH
05.2019 - 08.2019
- Help customers with all request.
- Handle customer complaints.
- Handle opening and closing duties.
- Drawer making and closing
Credit maintenance specialist
Citi Group Inc
Florence, KY
09.2018 - 04.2019
- Increase and decrease customers credit lines.
- Assist callers with credit request.
- Review credit reports.
Assistant Manager
Burger King
02.2018 - 02.2019
- Assist with making schedule.
- Handling customer complaints.
- Making sure food is made correctly.
- Verifying food is being rotated out correctly.
- Making truck orders.
- Handling bank runs
Commercial Support Representative
Fifth Third Bank
Cincinnati, OH
09.2017 - 12.2017
Custom Protection Officer/ Shift Supervisor
G4S
Cincinnati, OH
02.2017 - 09.2017
- In charge of safety and security of different building.
- Have 7-12 People under me when in the supervisor roll.
- Handle call offs and try to prevent overtime from occurring.
- Assist account manager with daily duties.
- Patrol checks, Hourly and daily logs.
- Pass down reports.
- Provide customer service to the client
13B Cannon Crewmember
U.S. Army
Fort Campbell, KY
03.2013 - 05.2015
- Assisted team in executing daily operational tasks and maintaining high standards of service.
- Learned and adhered to safety protocols while operating military equipment and tools.
- Collaborated with colleagues to ensure efficient workflow and task completion.
- Maintained cleanliness and organization of work areas to enhance team productivity.
- Followed instructions meticulously to support mission objectives and operational readiness.
- Provided support during training exercises, contributing to skill development among peers.
Deputy Jailer
Campbell County Detention Center
Covington, KY
09.2015 - 02.2017
- Safety and security
- House inmates
- Feed inmates
- De escalate violent situations
Youth Worker
1 Kentucky Department
06.2014 - 09.2015
- Of Juvenile Justice
- 1. Ensure the safety and security of youth under my guard at all times
- 2. Make rounds of the facility
- 3. document daily and hourly logs
- 4. defuse situations
Education
Bachelor of Science - Secondary School Education
University of Cumberlands
Kentucky04.2026
Skills
- Facilitated youth engagement through structured programs and activities
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted in coordinating dispatch operations to ensure timely delivery of goods Supported team members in managing logistics and tracking shipments Contributed to maintaining accurate records of dispatched items
- Oversaw comprehensive case management processes to ensure effective client support
- Delivered impactful presentations to engage and inform diverse audiences
- Oversaw store operations as key holder, ensuring security and efficient management during shifts
- Executed cash handling procedures to ensure accurate financial transactions
- Conducted comprehensive credit analysis to assess financial risk and inform lending decisions
- Processed customer orders efficiently to support sales operations Assisted in maintaining accurate inventory records to facilitate order fulfillment Collaborated with team members to resolve order discrepancies promptly
- Facilitated mental health counseling sessions to promote emotional well-being
- Assisted in managing contracts to support project execution Collaborated with team members to ensure compliance with contract terms Provided administrative support for contract documentation and tracking
- Delivered exceptional customer support by addressing inquiries and resolving issues promptly
- Oversaw purchase order management processes to ensure timely procurement of materials
- Assisted in daily operations of restaurant to maintain service quality Supported team members in achieving customer satisfaction goals Contributed to inventory management and supply ordering processes
- Assisted in training new recruits on military protocols and procedures Supported team operations during missions to achieve objectives Collaborated with peers to maintain equipment readiness and safety standards
- Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to efficient communication through accurate data entry
- Executed crisis intervention strategies to stabilize high-stress situations
- Operated vehicles to ensure timely and safe transportation of goods and passengers
- Assisted customers with orders in a timely manner Supported team members in maintaining cleanliness and organization of the dining area Contributed to efficient service delivery during peak hours
- Fostered employee engagement initiatives to enhance workplace morale
- Executed trauma response protocols to ensure immediate care and support for affected individuals
- Assisted in providing support to children and families in need of welfare services Collaborated with community organizations to facilitate access to resources Participated in case management to address individual needs of children
- Facilitated collaboration with healthcare professionals to enhance patient care outcomes
- Operated cash register efficiently to process customer transactions Assisted customers with inquiries and provided product information Maintained cleanliness and organization of checkout area
- Cultivated strong interpersonal skills to foster effective communication and collaboration
- Facilitated mentorship programs to enhance professional development and skill acquisition
- Assisted children and adolescents in understanding ADHD symptoms Supported families in navigating treatment options Collaborated with healthcare professionals to implement effective strategies
- Facilitated interdisciplinary coordination of behavioral health services
- Conducted forecasting analyses to predict market trends and inform strategic decision-making
- Developed and implemented comprehensive emergency procedures to ensure safety and compliance
- Directed team management initiatives to enhance collaboration and productivity
- Conducted comprehensive interviews to assess candidate qualifications and fit
- Spearheaded program development initiatives to enhance organizational capabilities
- Developed engaging lesson designs that fostered student motivation and participation
- Oversaw social media strategy and execution to enhance brand visibility
- Assisted in coordinating logistics operations to support timely delivery of goods Collaborated with team members to streamline processes and improve efficiency Supported inventory management to maintain optimal stock levels
- Directed sales management strategies to optimize revenue growth
- Assisted in product selection and inventory management Supported visual merchandising efforts to enhance store presentation Collaborated with team members to maintain organized displays
- Collaborated with individuals with autism and other disabilities to enhance their skills and independence
- Conducted thorough reviews of documentation to ensure accuracy and compliance
- Delivered comprehensive acute care services to patients in critical conditions
- Assisted clients in exploring personal motivations and goals Supported individuals in identifying barriers to change Guided discussions to enhance self-awareness and commitment to action
- Oversaw administrative functions to enhance operational efficiency
- Assisted individuals in developing essential life skills through structured activities Supported participants in setting personal goals and achieving milestones Facilitated workshops to enhance communication and problem-solving abilities
- Assisted in documenting incidents to maintain accurate records Supported teams in identifying and resolving issues promptly Contributed to the development of incident reporting procedures
- Assisted clients with banking transactions and inquiries Supported team members in achieving daily operational goals Contributed to maintaining accurate financial records
- Executed regular patrols to ensure safety and security of premises
- Assisted in promoting mental health awareness within community programs Supported public health initiatives aimed at improving mental well-being Collaborated with teams to develop resources for mental health education
- Assisted teams in utilizing CRM software to manage customer relationships effectively Supported data entry and maintenance to ensure accurate customer information Helped troubleshoot software issues to enhance user experience
- Implemented behavior modification strategies through applied behavior analysis techniques
- Executed word processing tasks to enhance document quality and efficiency
- Oversaw procurement performance tracking to enhance supply chain efficiency
- Executed detailed instructions to ensure task accuracy and compliance
- Operated AED equipment during emergency situations to assist individuals in need of cardiac support Collaborated with medical personnel to ensure timely response to cardiac events Provided support in training sessions for AED usage to enhance team readiness
- Oversaw daily operations and strategic planning for store management
- Facilitated direct support to enhance operational efficiency
- Conducted comprehensive inventory turnover analysis to optimize stock management
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Assisted in understanding employment and labor law regulations Supported teams in compliance with labor standards Aided in resolving workplace disputes effectively
- Assisted in identifying and attracting qualified candidates for various roles Supported hiring managers in the recruitment process by scheduling interviews and coordinating candidate communications Contributed to maintaining an organized applicant tracking system
- Assisted individuals in managing behavioral health challenges Supported teams in implementing effective treatment plans Collaborated with healthcare professionals to enhance patient care
- Demonstrated exceptional customer service skills to enhance client satisfaction
- Facilitated engaging activities and educational experiences for children
- Assisted in the implementation of medical software solutions to enhance patient care Supported teams in troubleshooting software issues to maintain operational efficiency Contributed to user training sessions to improve software utilization
- Monitored activities to maintain safety and security standards Assisted in identifying potential risks and vulnerabilities Supported team efforts in implementing surveillance protocols
- Assisted in tracking profit and loss statements to support financial decision-making Collaborated with team members to analyze budget variances and identify cost-saving opportunities Contributed to the preparation of financial reports for management review
- Demonstrated analytical expertise to evaluate complex data sets and derive actionable insights
- Facilitated effective interpersonal communication to enhance team collaboration
- Optimized scheduling and prioritization to enhance productivity
- Assisted customers in identifying product needs Supported sales team in achieving monthly targets Contributed to maintaining inventory levels for optimal sales performance
- Assisted law enforcement teams in maintaining public safety through active patrols and community engagement Supported investigations by gathering evidence and documenting incidents Collaborated with colleagues to enhance response times and improve service delivery
- Assisted customers with inquiries and resolved issues promptly Supported team members in achieving service goals Maintained accurate records of customer interactions
- Oversaw clinical documentation processes to ensure accuracy and compliance with healthcare regulations
- Supported project coordination to meet deadlines Contributed to maintaining a positive work environment
- Assisted in identifying and mitigating potential theft risks Supported team efforts to implement loss prevention strategies Contributed to maintaining a secure environment for customers and staff
- Administered first aid to individuals in need during emergencies Provided immediate support to stabilize patients until professional medical assistance arrived Assisted in maintaining a safe environment by responding promptly to health-related incidents
- Utilized Microsoft Office applications to assist in document creation and data organization Supported team members in preparing presentations and reports Maintained accurate records using Excel spreadsheets
- Facilitated engaging learning experiences through effective teaching methodologies
- Assisted individuals in accessing mental health resources Supported clients in developing coping strategies for behavioral challenges Collaborated with teams to promote mental wellness initiatives
- Monitored CCTV systems to support security operations Assisted in identifying and reporting suspicious activities Provided technical support for CCTV equipment maintenance
- Assisted in training staff on EMR/EHR systems to enhance operational efficiency Supported users in navigating software features to improve patient data management Collaborated with team members to troubleshoot issues and provide solutions
Personal Information
- Driving License: Yes
- Visa Status: Authorized to work in the US for any employer
Certification
- CPR Certification
- Certified Notary Public
- AED Certification
- First Aid Certification
- Motorcycle License
- Guard Card
- ServSafe
- Food Handler Certification
- Driver's License
- Notary Public
- February 2022 to February 2027
- Notary public in the state of Ohio
Timeline
Case manager
Mahajan Therapeutics
12.2025 - Current
Behavioral Health Technician Team Lead
Kids Thrive
04.2025 - Current
Mental Health Technician
Kettering Health
02.2024 - 02.2026
Substitute Paraprofessional
Beavercreek City Schools
01.2024 - 06.2025
Corrections Officer
Ohio Department of Rehabilitation and Correction
08.2023 - 01.2024
Assistant Manager
Applebee's
07.2023 - 02.2024
Social Services Case Manager
Board of Miami County Commissioners
03.2023 - 07.2023
Asset Protection Associate
JCPenney
02.2023 - 05.2024
Security Supervisor
JD Legends Entertainment Complex
01.2023 - 03.2024
Case Manager
Access Ohio Mental Health
01.2022 - 12.2022
Client Relationship Consultant
U.S. Bank
06.2021 - 01.2022
Customer Relations Specialist
Orkin/Rollins
02.2021 - 06.2021
Restaurant Manager
Wendys
01.2020 - 02.2021
Asset Protection Associate
Walmart
09.2019 - 01.2020
Customer Service Manager
Walmart
05.2019 - 08.2019
Credit maintenance specialist
Citi Group Inc
09.2018 - 04.2019
Assistant Manager
Burger King
02.2018 - 02.2019
Commercial Support Representative
Fifth Third Bank
09.2017 - 12.2017
Custom Protection Officer/ Shift Supervisor
G4S
02.2017 - 09.2017
Deputy Jailer
Campbell County Detention Center
09.2015 - 02.2017
Youth Worker
1 Kentucky Department
06.2014 - 09.2015
13B Cannon Crewmember
U.S. Army
03.2013 - 05.2015
Bachelor of Science - Secondary School Education
University of Cumberlands