Abigail Houghton
Mason,IL
Summary
I am a house-wife in Mason, Il.
I am a jack of all trades with experience and skills in several fields.
I work best in small teams, partnerships, or independently.
Overview
1
1
year of professional experience
Work History
Crew Member/Trainer
Arby's
Effingham, IL
09.2021 - 03.2022
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Mentored junior employees to improve performance, food safety and customer service.
Resident Assistant
Glenwood Assisted Livng
Effingham, IL
11.2020 - 04.2021
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports and maintenance requests.
- Encouraged community atmosphere by implementing educational and social programs.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
- Created and implemented social, educational and recreational programs for residents.
- Mentored and supervised groups of residents on on-site and off-site environments.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Server/Hostess
Denny's Restaurants Franchise Association
Effingham, IL
11.2019 - 02.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Mt Vernon Township High School
Mount Vernon IL05.2017
Skills
- Course Optimization
- Group Discussion Facilitation
- Customer Satisfaction
- Program Monitoring and Tracking
- Customer Service
- Cash Register Operations
- Food and Beverage Service
- Event Chaperoning
- Staff Communication
- Nutrition Advisement
- Resident Relations
- Household Chores
Languages
Spanish
Timeline
Crew Member/Trainer
Arby's
09.2021 - 03.2022
Resident Assistant
Glenwood Assisted Livng
11.2020 - 04.2021
Server/Hostess
Denny's Restaurants Franchise Association
11.2019 - 02.2020
High School Diploma -
Mt Vernon Township High School
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