Luz F Rivera Luna
Rosemead,CA
Summary
Experienced Crew Trainer with 5 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonalds
Pasadena, CA
03.2016 - Current
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Cashier Assistant
The Habit Grill
Pasadena, CA
01.2011 - 03.2013
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
Customer Service Representative
Kmart, Sears Holding
Temple City, CA
01.2005 - 06.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Certificate - Anatomy & Physiology
El Monte - Rosemead Adult School
El Monte, CA03.2021
Keyboarding, Computer Literacy - Medical Assisting
El Monte - Rosemead Adult School
El Monte, CA01.2021
Certificate - Medical Terminology
El Monte - Rosemead Adult School
El Monte, CA01.2021
High School Diploma -
Rosemead High School
Rosemead, CA06.2007
Skills
- Course Optimization
- Orientation and Onboarding
- Assignment Delegation
- Virtual Learning Management
- Client Retention
- Problem Solving
- Corporate Training Programs
- Work Coordination
- Microsoft Office
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Food Manger ServSafe, - Two Years
Languages
Spanish
Full Professional
Timeline
Crew Trainer
McDonalds
03.2016 - Current
Cashier Assistant
The Habit Grill
01.2011 - 03.2013
Customer Service Representative
Kmart, Sears Holding
01.2005 - 06.2007
Certificate - Anatomy & Physiology
El Monte - Rosemead Adult School
Keyboarding, Computer Literacy - Medical Assisting
El Monte - Rosemead Adult School
Certificate - Medical Terminology
El Monte - Rosemead Adult School
High School Diploma -
Rosemead High School