Kaitlyn Deschenie
Flagstaff,AZ
Summary
Experienced Crew Trainer with 2 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
Flagstaff, AZ
2020.06 - 2022.06
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Trained and mentored 8 new personnel hired to fulfill various roles.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Office Assistant
Doba CPA
Flagstaff, AZ
2019.05 - 2019.12
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Associate of Applied Science - Pediatric Nursing
Coconino County Community College
Flagstaff, AZ05.2023
Skills
- Training Tools and Resources
- Sales Expertise
- Food Safety
- Simulation Leadership
- Safe Food Handling Practices
- Coaching and Mentoring
- Team Leadership
- Payment Processing
- Course Optimization
- Performance Evaluations
- Active Listening
- Customer Service
- Work Planning and Prioritization
- Dress Code Enforcement
- Billing and Payment Processing
- Multi-Tasking Skill
- Guest Satisfaction
- Valid Driver's License
- Data Entry and 10-Key
- Organizing and Categorizing
- Google Drive
- Microsoft Office
- Records Management Software
- Event Planning
- Data Entry
- Prioritizing Work
- Excel Spreadsheets
- Clerical Support
Affiliations
Phi Theta Kappa Honor Society
Younglife Club Member
TRiO student
Timeline
Crew Trainer
McDonald's
2020.06 - 2022.06
Office Assistant
Doba CPA
2019.05 - 2019.12
Associate of Applied Science - Pediatric Nursing
Coconino County Community College