Emarilis Nieves
Zephyrhills
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Personable and reliable crew trainer bringing several years of experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment. Proven history of increasing productivity and bolstering services.
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations.
Reliable Crew Trainer with background in staff development and performance improvement. Skilled in mentoring new team members, facilitating training programs, and ensuring adherence to safety protocols. Strengths include leadership, communication, and problem-solving abilities. Previous roles have seen significant improvements in team efficiency and productivity through effective training methods.
Overview
26
26
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
Zephyrhills
03.2025 - Current
- Trained new crew members on food preparation and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
- Assisted in resolving customer complaints and enhancing guest experiences.
- Conducted regular performance evaluations to support crew development initiatives.
- Facilitated team meetings to communicate updates and promote collaboration.
- Implemented best practices for cleanliness and sanitation in food handling areas.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
Seasonal Delivery driver
United Postal Service, UPS
Odessa
12.2024 - 12.2024
- Delivered packages efficiently to residential and commercial locations.
- Operated delivery vehicles safely and adhered to traffic regulations.
- Managed delivery schedules and routes for timely package arrival.
- Communicated with dispatch to resolve delivery issues promptly.
- Maintained accurate records of deliveries and customer interactions.
- Conducted vehicle inspections to ensure operational safety and compliance.
Wireless Sales Associate
Wireless For Less
New Britain
12.2010 - 12.2012
- Assisted customers in selecting wireless plans and devices.
- Provided technical support for mobile devices and services.
- Educated customers on product features and promotions.
- Managed inventory levels and organized store displays.
- Handled transactions and maintained accurate records.
- Resolved customer inquiries and complaints effectively.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Processed customer transactions accurately using the point-of-sale system.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Developed relationships with new customers through networking opportunities within the community.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Adhered to all company policies, procedures and safety guidelines while performing job duties.
- Resolved customer complaints in a professional manner while keeping management informed of any escalated situations.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Demonstrated ability to troubleshoot minor technical issues that arose during the sales process.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Monitored stock levels regularly and placed orders as needed to meet demand.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Generated reports summarizing sales activity at the end of each shift.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Encouraged customers to sign up for loyalty programs or upgrade services when appropriate.
Cashier
Walmart
02.2008 - 11.2010
Cashier
Subway
01.2003 - 12.2004
- Jay enterprise LLC
Guest Advocate
Target
01.2000 - 12.2000
Education
High School - General
Pulaski Middle School
High School - General
New Britain high school
Skills
- Training development
- Food safety compliance
- Customer service improvement
- Operational coordination
- Performance evaluation
- Team management
- Communication skills
- Proactive problem solving
- Customer relationship management
- Cleanliness standards implementation
- Feedback provision
- Effective coaching
- Adaptability to change
- Staff education and training
- Employee training
- Employee motivation
- Relationship management
- Role modeling
- Training tools and resources
- Restaurant standards
- Conflict resolution techniques
- Team leadership and supervision
- Food preparation
- Staff development
- Training program coordination
- Basic training techniques
- Sales expertise
- Continuous development
- Food safety
- Customer service
- Dress code enforcement
- Cleaning and sanitation
- Team leadership
- Process improvement
- Safe food handling
- Decision-making
- POS system instruction
- Team collaboration
- Problem-solving
- Cash handling
- Continuous improvement
- POS systems
- Policies and procedures
- Coaching techniques
- Multitasking and organization
- Feedback delivery
- Complaint resolution
- Coaching and mentoring
- Training documentation
- Telemarketing expertise
- Verbal and written communication
- Product knowledge
Timeline
Crew Trainer
McDonald's Restaurant
03.2025 - Current
Seasonal Delivery driver
United Postal Service, UPS
12.2024 - 12.2024
Wireless Sales Associate
Wireless For Less
12.2010 - 12.2012
Cashier
Walmart
02.2008 - 11.2010
Cashier
Subway
01.2003 - 12.2004
Guest Advocate
Target
01.2000 - 12.2000
High School - General
Pulaski Middle School
High School - General
New Britain high school