Saybah Jallah
5165 North George Street Ex ,PA
Summary
Dynamic Customer Service Manager with extensive experience at Walmart, excelling in team leadership and employee training. Proven track record of reducing customer complaints by implementing effective solutions and enhancing customer satisfaction. Skilled in cash handling and active listening, fostering a collaborative environment that drives continuous improvement and boosts team productivity.
Overview
2027
2027
years of professional experience
Work History
Crew Trainer
McDonald's
- Assisted customers with inquiries and resolved issues efficiently.
- Learned to navigate point-of-sale systems and manage transactions accurately.
- Supported team in maintaining store organization and cleanliness standards.
- Adapted quickly to changing customer service protocols and procedures.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with colleagues to enhance overall customer satisfaction levels.
- Engaged with diverse customers, demonstrating effective communication skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Service Manager
Walmart
01.2018 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned to navigate point-of-sale systems and manage transactions accurately.
- Supported team in maintaining store organization and cleanliness standards.
- Adapted quickly to changing customer service protocols and procedures.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with colleagues to enhance overall customer satisfaction levels.
- Engaged with diverse customers, demonstrating effective communication skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Blue Rock Mennonite School
3453 Blue Rock Rd Lancaster, PA 17603Skills
Customer service
Employee training
Cash handling
Team leadership
Workplace safety
Active listening
Decision-making
Coaching and mentoring
Team leadership and supervision
Food safety
Food safety understanding
Cleaning and sanitation
Staff education and training
Kitchen sanitation
POS systems
Delegating work
Opening and closing procedures
Role modeling
Product knowledge
Mentorship
Work Planning and Prioritization
Workforce management
Complaint resolution
Continuous improvement
Policies and procedures
Relationship management
Equipment maintenance
Dress code enforcement
Staff development
Process improvement
Processing payments
Employee onboarding
Task delegation
Motivational skills
Continuous development
Coaching techniques
Skills assessment
Sales expertise
Corporate goals and targets
Learning platforms
Training materials development
Training assessment
Feedback delivery
Training documentation
Training tools and resources
Industry expertise
Team building
Lesson planning
Task prioritization
Employee motivation
Employee engagement
Opening and closing processes
Basic training techniques
Training program coordination
POS system instruction
Critical thinking
Attention to detail
Relationship building
Orientation and onboarding
Teamwork
Teamwork and collaboration
Problem-solving abilities
Multitasking
Multitasking ability
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Effective communication
Safety procedures
Adaptability and flexibility
Operational efficiency
Hygiene practices
Safety training
Sanitation standards
Worker training
Self motivation
Timeline
Customer Service Manager
Walmart
01.2018 - Current
Crew Trainer
McDonald's
High School Diploma -
Blue Rock Mennonite School