Abigail Howell
Provo,Utah
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Also a reliable team member with experience in production, assembly, and quality assurance in the manufacturing industry. Proven track record of meeting production goals and ensuring quality standards are met. Expertise in troubleshooting, problem-solving, and process improvement initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
BYU Store
Provo, UT
09.2023 - Current
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
NIGHT SHIFT WORKER
Columbia Sour Dough
Vancouver, WASHINGTON
08.2020 - 08.2023
- Utilized problem solving techniques to identify solutions quickly and accurately
- Collaborated with supervisors to develop strategies for improving efficiency in workflow processes
- Packaged, labeled and sorted products to prepare items for delivery
- Assisted colleagues with difficult tasks or projects when needed
- Disposed of excess materials and waste to keep workspaces organized
- Communicated regularly with team members regarding progress on assigned tasks
- Stored products and materials in correct locations to reduce item losses
- Cleaned work stations and floors to prevent dirt, grime and dust buildup
- Trained new employees on company policies, procedures and safety regulations
Education
HIGH SCHOOL DIPLOMA -
Skyview High School
Vancouver, WA06.2023
Some College (No Degree) - Animation
Brigham Young University
Provo, UTSkills
- Production
- Assembly
- Quality assurance
- Troubleshooting
- Problem-solving
- Process improvement
- Sales Development
- Retail merchandising expertise
- Store Opening and Closing
- Merchandise Display
- Cash Handling
- Exceptional customer service
Accomplishments
- One of two people to win the Outstanding Senior Award in Graphic Design in high school
Certification
- Utah Food Handlers Permit - Expires 5/27/2027
References
References available upon request.
Timeline
Sales Associate
BYU Store
09.2023 - Current
NIGHT SHIFT WORKER
Columbia Sour Dough
08.2020 - 08.2023
- Utah Food Handlers Permit - Expires 5/27/2027
HIGH SCHOOL DIPLOMA -
Skyview High School
Some College (No Degree) - Animation
Brigham Young University
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