ABIGAIL IGBINOVIA
Lowell,MA
Summary
Reliable practice manager offering several years of experience working in busy, customer-driven environments. Enthusiastic project manager proudly offering several years of expertise in patient relations and personnel management. Experienced in office performance metrics, scheduling appointments and overseeing budgets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Care Worker
JUSTICE RESOURCE INSTITUTE
Dracut, Massachusetts
01.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Documented client progress and reported changes to healthcare professionals.
- Ensured a safe environment by following health and safety protocols.
- Provided personal care to clients, such as bathing, grooming and toileting.
Direct Support Professional
Bridgewell
Peabody, MA
11.2023 - Current
- I work at night
- I have assisted individuals with daily activities such as personal care, meal preparation, and give medication
- Supported individuals with disabilities in daily living activities and personal care.
- Implemented behavior support plans to promote positive interactions and reduce challenging behaviors.
- They facilitated social interactions between participants and their peers in the community.
- They accompanied individuals on outings to promote independence and integration into the community.
Direct Care Worker
All Staff Agency
Tewksbury, MA
09.2022 - 06.2023
- Provided personal care to clients, such as bathing, grooming, and toileting.
- Assisted clients with daily activities, including meal preparation and medication administration.
Cashier
Wendys Resturaunt
Lowell, Massachusetts
04.2021 - 12.2022
- Processed customer transactions efficiently and accurately at a fast-paced restaurant.
- Managed cash register operations, ensuring proper change and payment handling.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in training new cashiers on register operations and customer interaction.
- Maintained cleanliness and organization of the front counter and dining area.
- Collaborated with kitchen staff to ensure timely order fulfillment for customers.
- Handled customer complaints professionally, ensuring satisfaction during dining experiences.
- Accepted cash and credit card payments, issued receipts and provided change.
Junior Counselor
MassHire
Lowell, MA
06.2021 - 08.2021
- Guided campers in the areas of social, emotional, and physical development.
- Demonstrated leadership skills while leading activities such as arts and crafts, sports, swimming, and outdoor games.
Peer Leader
Girl Inc
Lynn, Ma
09.2018 - 08.2020
- Promoted positive peer relationships by organizing team-building activities.
- Assisted in preparing materials for workshops on topics such as leadership, conflict resolution, and problem solving.
- Work with girls from the age of 9 to 11 from the middle school side to teach them about teen health.
- Mentored younger peers on how to handle challenging social situations with confidence and respect.
Education
Associate of Science - Health Care Administration
Middlesex Community College
Lowell, Bedford 12-2026
High School Diploma -
Lowell High School
Lowell 06-2022
Skills
- Referral management
- Workflow Management
- Policy and procedure development
- Records Management
- Strategic business planning
- Workflow efficiency
Certification
- CPR/FRIST AID
Timeline
Direct Care Worker
JUSTICE RESOURCE INSTITUTE
01.2025 - Current
Direct Support Professional
Bridgewell
11.2023 - Current
Direct Care Worker
All Staff Agency
09.2022 - 06.2023
Junior Counselor
MassHire
06.2021 - 08.2021
Cashier
Wendys Resturaunt
04.2021 - 12.2022
Peer Leader
Girl Inc
09.2018 - 08.2020
Associate of Science - Health Care Administration
Middlesex Community College
High School Diploma -
Lowell High School