Abigail Illum
Springfield,MO
Summary
Team player with exceptional listening skills, ability to learn at a fast pace, and relationship driven. Reaching for success and fulfillment in a healthy work environment that offers career advancement for those who are striving to learn new skills. Hardworking and passionate with strong organizational skills. Eager to secure an entry-level position.
Overview
3
3
years of professional experience
Work History
Coffee and Tea Barista
Travellers House Coffee And Tea
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Built long lasting relationships with customers and employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Acquired management skills through building a strong relationship with the owner.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Been on call to better the shop's experience and to assist with productive opens and closes.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Ran back of house and front of house simultaneously.
Cashier
Mardel Christian & Education
08.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers in placing personalized online orders in person and over phone calls.
- Worked overtime on weekends to help move the location of our store.
Education
Homeschooled
Springfield, MO05.2022
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team Leadership and new hire training
- Adaptive and creative
- Excellent memory
- Professional Demeanor
- Inventory Management
- Performance Improvement
Timeline
Coffee and Tea Barista
Travellers House Coffee And Tea
08.2022 - Current
Cashier
Mardel Christian & Education
08.2021 - 08.2022
Homeschooled
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