Abigail Jenkins
Lavon,TX
Summary
Highly motivated and eager to tackle new challenges, I have a strong background in customer service and thrive on daily collaboration with colleagues. Possessing a resourceful nature, I excel in both verbal and written communication. My passion lies in human resource and development, where I am dedicated to creating training plans and supplementary materials that empower trainees to reach their full potential. I am skilled at meeting strict deadlines and making independent judgments about training effectiveness. Moreover, I am adept at using remote training technology and methodologies.
Overview
4
4
years of professional experience
Work History
Trainer/Bartender
BoomerJacks Bar and Grill
05.2022 - Current
- Conduct daily evaluations to assess employees; identifying their skill levels and working closely with new hires to enhance their knowledge and abilities.
- Provide hands-on guidance to new employees, walking them through onboarding to familiarize them with business operations and expectations.
- Execute daily tasks to fulfill customer needs and preferences promptly and with a friendly demeanor.
- Ensure customer orders are organized and managed efficiently, even in a high-pressure, fast-paced environment.
Manager
InBounds Sports Facility
05.2020 - 08.2021
- Managed onboarding and training of new staff members.
- Oversaw daily opening and closing of the storefront.
- Responsible for receiving and servicing inbound calls from clients and ensuring clear and effective communication.
- Coordinated and managed weekly employee scheduling.
Education
Bachelors of Arts in Business Management -
Tarleton State University
07.2024
Skills
- Adept at maintaining clear communication with colleagues and managers, even in high-pressure situations
- Proficient in communicating with customers over the phone to effectively meet their needs
- Strong team player, collaborating seamlessly with others to achieve customer satisfaction
- Quick learner with the ability to grasp new technological skills and concepts efficiently
- Confident in presenting ideas to peers and facilitating effective teamwork
- Experience in effective training of new hires
- Guided new associates by identifying their strengths and areas for improvement, helping them grow into strong contributors
- Completed coursework focused on computer applications and Microsoft Office, with a strong emphasis on Excel
- Completed courses in financial and managerial accounting
Timeline
Trainer/Bartender
BoomerJacks Bar and Grill
05.2022 - Current
Manager
InBounds Sports Facility
05.2020 - 08.2021
Bachelors of Arts in Business Management -
Tarleton State University
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