ABIGAIL KHAN
Worcester,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
VOLUNTEER RECEPTIONIST
UHAI FOR HEALTH
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong organizational and multitasking abilities
- Ability to remain calm and composed under pressure
- Experience with multi-line phone systems is preferred
- Add content to website
- Ability to prioritize tasks and manage time effectively
- Take accurate messages and relay them to the relevant parties promptly
- Manage the reception desk calendar for scheduling appointments and meetings
- Assist with general administrative tasks such as typing, filing, and data entry
- Assist in the coordination of meetings, conferences, and special events
- Continuously seek opportunities to improve efficiency and effectiveness in the receptionist role
CUSTOMER SERVICE SUPERVISOR
NEW LIFE SUPERMARKET
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated product knowledge to effectively communicate features and benefits to customers, resulting in increased sales
- Utilized active listening skills to understand customer needs and recommend appropriate products or services
- Processed sales transactions accurately and efficiently, maintaining a high level of attention to detail
- Collaborated with team members to meet and exceed sales targets, contributing to the overall success of the department
- Lean thinking, always finding ways to reduce waste using metrics to support savings
SALES REPRESENTATIVE
NJEIFORBI 2
- Assisted customers in selecting products and services that best meet their needs, resulting in increased sales revenue
- Handled customer complaints and inquiries in a professional and courteous manner, resolving issues to ensure customer satisfaction
- Maintained a clean and organized work environment, ensuring products were properly stocked and displayed
- Participated in sales training programs to enhance product knowledge and improve sales techniques
- Consistently met or exceeded sales targets, earning recognition for outstanding performance
House Keeper
General Hospital
Cameroon
04.2017 - 04.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
BACHELOR OF ACCOUNTING -
BAMENDA UNIVERSITY
01.2021
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Organizational skills
- Proficient in handling customer inquiries and complaints
- Ability to work effectively in a fast-paced environments
- Knowledge of sales techniques and strategies
- Familiarity with CRM software and point-of-sale systems
- Collaborate well with others
Certification
CPR certification
Timeline
House Keeper
General Hospital
04.2017 - 04.2019
VOLUNTEER RECEPTIONIST
UHAI FOR HEALTH
CUSTOMER SERVICE SUPERVISOR
NEW LIFE SUPERMARKET
SALES REPRESENTATIVE
NJEIFORBI 2
BACHELOR OF ACCOUNTING -
BAMENDA UNIVERSITY