Corey Thurmond

• Answered phone calls and provided information to callers
• Checked in patients for appointments
• Completed membership transactions
• Processed credit and debit transactions
• Other clerical duties as assigned

• Maintained collogue satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered collogue telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of collogue calls with minimal wait times.
• Offered advice and assistance to collogues, paying attention to special needs or wants.

• Built and maintained relationships with students to provide ongoing support.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Helped students develop organizational, time management and study skills.
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
• Advocated for students to access available resources.
• Provided resources to support students in achieving career goals.
• Advised students on educational, career and social opportunities.
• Assisted students in exploring and selecting career paths.
• Facilitated communication and collaboration between departments to help business function smoothly.

Developed and implemented individualized academic plans for students.