Abigail Kikendall
Kalispell,MT
Summary
Positive and detail-oriented professional with extensive experience at Copper Mountain Coffee, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and train staff effectively. Skilled in espresso machine operation and committed to maintaining cleanliness and high-quality standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Barista
Copper Mountain Coffee
Kalispell, MT
06.2018 - Current
- Crafted and delivered high-quality coffee beverages in accordance with established recipes.
- Executed systematic cleaning and organization of workstations to guarantee compliance with health standards.
- Guided customers in choosing products to improve satisfaction and engagement.
- Calibrated and operated espresso machines and grinders, delivering consistently high-quality beverages for customer satisfaction.
- Trained new staff on coffee preparation techniques and customer service protocols.
- Management experience from spring 2021 - spring 2023
- Engaged in a temporary break from April 2024 to July 2024, returning to Copper Mountain Coffee thereafter.
Front Desk Receptionist
PTA Physical Therapy
Kalispell, MT
04.2024 - 07.2024
- Facilitated patient scheduling and appointment confirmations, ensuring timely and efficient service delivery.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Ensured accuracy of patient records through effective utilization of electronic health record (EHR) systems.
- Analyzed and improved patient intake procedures in conjunction with physical therapists to promote effective workflow management.
- Developed and executed a patient reminder follow-up system aimed at increasing appointment attendance.
- Established standard operating procedures to optimize front desk operations.
- Welcomed guests at front desk, facilitating check-in process and fostering positive interactions.
- Organized, coordinated, and confirmed appointments and meetings to enhance operational efficiency.
- Oversaw high-volume phone call operations, directing inquiries to relevant personnel for efficient resolution.
- Facilitated efficient office workflow through effective support of administrative functions, including filing and data entry.
Pizza Maker
Papa Murphy's Take and Bake Pizza
Kalispell, MT
04.2017 - 05.2018
- Executed high-quality pizza preparation utilizing fresh ingredients and precise techniques.
- Implemented systematic cleaning and organization protocols for kitchen equipment and workstations to enhance efficiency.
- Facilitated training sessions for new team members on pizza preparation techniques and food safety protocols.
- Analyzed and improved pizza assembly workflows in partnership with team members to increase operational efficiency.
- Implemented quality control measures to uphold product consistency and taste.
- Applied expert techniques in rolling and shaping dough to consistently meet specified order standards.
- Optimized time management by effectively managing multiple orders simultaneously to uphold high quality standards.
- Sustained a clean and organized workspace to enhance pizza-making efficiency.
- Managed cash register operations, applying coupons and calculating customer totals accurately.
- Cultivated a positive work environment through the promotion of effective communication and collaboration among colleagues.
Education
High School Diploma -
Flathead Highschool
Kalispell, MT06.2018
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Opening and closing duties
Cleanliness
Exceptional customer service
Team leadership
Adaptive and creative
Cash register operation
Decision-making
Espresso machine operation
Safe food handling
Excellent memory
POS systems
Timeline
Front Desk Receptionist
PTA Physical Therapy
04.2024 - 07.2024
Barista
Copper Mountain Coffee
06.2018 - Current
Pizza Maker
Papa Murphy's Take and Bake Pizza
04.2017 - 05.2018
High School Diploma -
Flathead Highschool