Abigail Kiraly
Summary
Dedicated and dependable professional with undeniable talents in a variety of customer service roles. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Private Nanny
Mr. & Mrs. Dunkle
08.2023 - Current
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
Game Entertainment Staff Member/ Ice Patrol
Cleveland Monsters / Cavalier Holdings
10.2022 - Current
- Facilitated seamless transitions between breaks by promptly addressing safety issues as they arose during games.
- Assisted with special events by working premieres, private screenings and charity events.
- Followed strict guidelines for handling confidential information.
- Increased brand loyalty through exceptional guest interactions and personalized experiences during events.
General Support Staff
Serpetini/ Winterhurst Ice Arena
09.2017 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customers within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
Lead Day Summer Camp Counselor
Lakewood Catholic Academy
06.2023 - 08.2023
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Worked with children of varying age (ages 5-13), interest, skill, and developmental levels.
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
After-School Program Leader
Creative Classes
08.2022 - 06.2023
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Implemented Science, Technology, Engineering, and Mathematic (STEM) concepts to children of diverse ages in a fun and engaging way.
- Organized and maintained a clean and safe space for after-school program activities, adhering to safety guidelines at all times.
- Established rapport with students and parents through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, OH08.2023
Skills
- Critical Thinking
- Schedule Management
- Problem-Solving
- Customer Service Oriented
- Teamwork/ Collaboration Oriented
- American Sign Language (ASL)
Accomplishments
Forestwood Skating Club; Figure Skater & Coach
Timeline
Private Nanny
Mr. & Mrs. Dunkle
08.2023 - Current
Lead Day Summer Camp Counselor
Lakewood Catholic Academy
06.2023 - 08.2023
Game Entertainment Staff Member/ Ice Patrol
Cleveland Monsters / Cavalier Holdings
10.2022 - Current
After-School Program Leader
Creative Classes
08.2022 - 06.2023
General Support Staff
Serpetini/ Winterhurst Ice Arena
09.2017 - Current
Associate of Arts -
Cuyahoga Community College