Abigail Kulpa
Henrico,VA
Summary
Dedicated and driven individual with 6+ years of experience maintaining a strong and dependable rapport between customers, associates, and managers alike. Capable of working in both team and solo environments with strengths surrounding prioritizing tasks and maintaining efficiency, maintaining individual and group confidence and comradery in the workplace, and honing in on overlooked details for sake of maintaining best standards.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Store Supervisor
Sheetz
11.2025 - 08.2026
- Resolved customer inquiries and complaints, issuing refunds or remakes of orders as needed, fostering positive shopping experiences.
- Educated and trained staff about products and procedures, food safety standards, customer service, and store policies.
- Managed cash handling processes accurately to maintain financial integrity within the store's daily transactions.
- Aided in and completed inventory counts thoroughly, accounting for any discrepancies, so as to keep ordering accurate.
- Put up seasonal displays, changed out signage, and completed sales floor resets following plan-o-grams.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Team Supervisor
Wawa
06.2023 - 10.2025
- Coordinated daily operations in a fast-paced retail and food service environment and optimized workflows to improve the efficiency of sales, orders made, and products available.
- Served as the point of contact for escalated customer service issues and identified solutions to maintain service level goals and ensure customer satisfaction.
- Provided coaching and training to team members to build a collaborative work culture centered on safety, efficiency, and customer service.
- Followed plan-o-grams to help with any layout resets on the sales floor, limited time promotions, or price changes.
- Maintained proper food safety standards within the store via scheduled time-temperature checks, first in first out rotation, and checking codes daily on all food and beverage product.
Cashier
Spencer’s
11.2022 - 06.2023
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Reviewed new promotions, monitored price changes, and aided with merchandising and maintaining store appearance.
- Increased sales by offering advice on purchases, promoting additional products, and engaging with customers in a personable one-on-one level.
- Worked closely with shift managers to solve problems and handle customer concerns.
Assistant Manager
Spirit Halloween
08.2022 - 11.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in the workplace.
- Monitored security to protect employees, customers, and property.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customer, assessing needs and maintaining current knowledge of consumer preferences.
Line Cook
Tazikis
02.2022 - 08.2022
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Set up and prepared cooking supplies and work stations during opening and closing to maximize productivity.
Box Office/ Crew Member
AMC
09.2021 - 02.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Maintained back of house standards by keeping the food preparation area, equipment, and utensils clean and sanitary.
Service Champion/ Cashier
Taco Bell
07.2020 - 08.2021
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions including checks, cash, and credit purchases or refunds.
- Multi-tasked between taking orders, money, preparing drinks, and doing dishes.
- Input food and drink orders into system, documented special requests, and processed payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
American School of Doha
Doha, Qatar05.2020
Skills
- Inventory management
- Multitasking and organization
- Store maintenance
- Team building and leadership
- Detail oriented
- Friendly and positive
- Sales floor oversight
- Multitasking and prioritizing
Certification
ServSafe Food Protection Manager Servsafe | August 2024
Timeline
Store Supervisor
Sheetz
11.2025 - 08.2026
Team Supervisor
Wawa
06.2023 - 10.2025
Cashier
Spencer’s
11.2022 - 06.2023
Assistant Manager
Spirit Halloween
08.2022 - 11.2022
Line Cook
Tazikis
02.2022 - 08.2022
Box Office/ Crew Member
AMC
09.2021 - 02.2022
Service Champion/ Cashier
Taco Bell
07.2020 - 08.2021
High School Diploma -
American School of Doha