Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Kunce

Fort Myers,FL

Summary

Dynamic and results-oriented professional with experience as a Paralegal at a Social Security Disability Law Firm, adept in MS Office and Legal Case Management software. Excelled in administrative support and professional phone etiquette, achieving high efficiency and client satisfaction. Skilled in document drafting and filing and known for exceptional organizational skills and a proactive approach to problem-solving.

Overview

4
4
years of professional experience

Work History

Paralegal / Legal Assistant

SSD Law Firm
05.2023 - Current
  • Conducted detailed client intakes and entered information into company database.
  • Drafted and e-filed documents for attorneys.
  • Ordered and submitted medical records for disability hearings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Managed scheduling of attorney calendars and deadlines to maintain smooth flow of firm operations.

Barista

Starbucks
01.2022 - 08.2023
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
  • Handcrafted a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and input orders with efficiency and accuracy.
  • Pleasantly interacted with customers a welcoming and positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Hostess / Expo

Grove Restaurant
04.2022 - 08.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers by keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Team Lead

Panera Bread
12.2020 - 03.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved problems, improved operations and provided exceptional service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Learned duties for various positions and provided backup at key times.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Bachelor of Science - Legal Studies

Florida Gulf Coast University
Fort Myers, FL
05-2024

Associate of Arts - General Studies

State College of Florida
Bradenton, FL
05-2022

High School Diploma -

State College of Florida Collegiate School
Bradenton, FL
05-2022

Skills

  • Calendar oversight
  • Case file organization
  • Document filing
  • Document drafting
  • Proofreading
  • Administrative support
  • Proficient in MS office
  • Professional phone etiquette

Timeline

Paralegal / Legal Assistant

SSD Law Firm
05.2023 - Current

Hostess / Expo

Grove Restaurant
04.2022 - 08.2022

Barista

Starbucks
01.2022 - 08.2023

Team Lead

Panera Bread
12.2020 - 03.2022

Bachelor of Science - Legal Studies

Florida Gulf Coast University

Associate of Arts - General Studies

State College of Florida

High School Diploma -

State College of Florida Collegiate School

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Abigail Kunce