Abigail Kvam
Dodge Center,MN
Summary
Healthcare leader with over 12 years of clinical experience and progressive responsibility in clinical operations, collaboration with project management, staff supervision, education, and interdisciplinary teamwork. Proven ability to help manage projects, mentor staff, and contribute meaningfully to organizational goals. Recognized for strong communication, emotional intelligence, and the ability to lead teams in fast-paced and productive healthcare work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor, Clinical Neurophysiology Labs
Mayo Clinic
08.2023 - Current
- Manage daily operations for two Neurology clinical laboratory areas, overseeing staffing, workflows, scheduling, and performance outcomes.
- Participate in project design, feasibility assessments, outcomes measurement, and continuous improvement discussions.
- Provide budgetary and financial coordination support, monitoring resource utilization and operational efficiency.
- Serve as an expert resource and mentor to technologists, lab leads, and interdisciplinary team members.
- Help lead educational initiatives for staff to support clinical, research, and operational projects.
- Organize and participate in internal and external workgroups, committees, advisory meetings, and teleconferences.
- Prepare written correspondence, presentations, and educational materials; contribute to communication tools such as newsletters, exhibits, and digital content.
- Led team meetings to enhance communication and address workflow challenges.
- Developed training programs for staff, improving onboarding efficiency and knowledge retention.
- Implemented process improvements, resulting in reduced turnaround times for patient services.
- Coordinated scheduling and resource allocation to optimize departmental productivity.
- Managed conflict resolution, ensuring effective communication among team members and stakeholders.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Lead Clinical Neurophysiology Technologist
Mayo Clinic
10.2021 - 08.2023
- Assisted with daily management of laboratory operations and personnel, serving as a key liaison between staff and leadership.
- Directed workflow coordination, staffing adjustments, and issue resolution to maintain high-quality patient care.
- Supported project initiatives through data collection, troubleshooting, and implementation assistance.
- Led and contributed to lab meetings, educational sessions, and presentations.
- Demonstrated advanced expertise in patient preparation, data acquisition, and diagnostic troubleshooting.
- Provided mentorship and training to technologists, students, and new hires.
Clinical Neurophysiology Technologist
Mayo Clinic
08.2015 - 10.2021
- Functioned as a multi-skilled technologist responsible for accurate testing, patient safety, and quality data acquisition.
- Collaborated with physicians, fellows, residents, and allied health staff in complex diagnostic environments.
- Maintained high standards of organization, independence, and technical proficiency.
Patient Accounts Specialist
Mayo Clinic Health System
10.2012 - 05.2015
- Served as a liaison between patients, insurance providers, and Mayo Clinic Health System for billing and claims resolution.
- Demonstrated strong analytical, organizational, and problem-solving skills across accounting and revenue cycle functions.
- Managed multiple priorities while maintaining accuracy, professionalism, and effective communication.
Education
Bachelor of Science - Healthcare Administration & Leadership
Winona State University
Winona, MN12.2025
Associate of Applied Science - Clinical Neurophysiology
Rochester Community and Technical College
Rochester, MN08.2015
High School Diploma - undefined
Caledonia High School
Caledonia, MN05.2010
Skills
- Healthcare Operations
- Project Management Collaboration
- Fiscal Awareness & Collaborative Planning
- Staff Supervision & Team Development
- Research & Clinical Project Support
- Internal & External Stakeholder Collaboration
- Education, Training & Mentorship
- EPIC, Excel, Microsoft Office Suite, Teams, Zoom, SharePoint
- Written & Verbal Communication
- Problem Solving & Process Improvement
Accomplishments
- Supervised team of 15 staff members.
- Collaboration with team of several stakeholders (design, project management, administration, construction, and facilities management) in the development of TST Lab remodel in 2023 and Autonomic Lab remodeled and Expansion in 2025.
- Recent collaboration with communication and informatics teams on rebuilds of patient education forms, appointment guides and clear and concise instructions.
- Published Neurology research study for Side-by-Side Comparison of Commonly Used Beat-to-Beat Blood Pressure Devices in the Autonomic Laboratory During the Valsalva Maneuver. Poster presentation at 76th Annual Meeting of the American Academy of Neurology.
Certification
- Board Registered R. EEG. T (Registered Electroencephalographic Technologist)
- Certified Autonomic Professional (CAP)
- Patient Safety Champion Leader
- Bold. Forward. Unbound. Ambassador – Mayo Clinic
- Emerging Leaders Program Member – Mayo Clinic
- CPR / Basic Life Support (BLS)
Timeline
Supervisor, Clinical Neurophysiology Labs
Mayo Clinic
08.2023 - Current
Lead Clinical Neurophysiology Technologist
Mayo Clinic
10.2021 - 08.2023
Clinical Neurophysiology Technologist
Mayo Clinic
08.2015 - 10.2021
Patient Accounts Specialist
Mayo Clinic Health System
10.2012 - 05.2015
Associate of Applied Science - Clinical Neurophysiology
Rochester Community and Technical College
High School Diploma - undefined
Caledonia High School
Bachelor of Science - Healthcare Administration & Leadership
Winona State University
LEADERSHIP PHILOSOPHY
I strive to be a present and approachable leader. I actively listen, engage with empathy, and foster an environment of mutual respect, collaboration, and accountability.