OMEKIA LEGASSIE
Orrington,ME
Summary
Healthcare operations leader with extensive experience in clinical management, quality improvement, and team development within high-volume primary care settings. Directly oversees 18 clinical staff supporting 11 providers, ensuring efficient patient care delivery and achieving top organizational quality metrics. Recognized for building engaged teams that prioritize accountability and patient-centered outcomes.
Overview
9
9
years of professional experience
Work History
CLINICAL OPERATIONS SUPERVISOR
Penobscot Community Health Care (PCHC)
05.2022 - Current
- Provide comprehensive operational leadership for a high-volume primary care practice. Directly supervise 18 clinical employees supporting 11 primary care providers, with approximately 187–220 patient visits occurring daily across the provider team.
- Led practice operations to ensure effective patient care delivery.
- Direct day-to-day clinical operations to ensure efficient, safe, and patient-centered care delivery.
- Supervise, mentor, develop, and retain a team of 18 clinical employees.
- Support operational expectations of 11 care team providers and a high-volume daily patient population.
- Manage staffing, scheduling, coverage, workflow, and resource allocation.
- Monitor patient flow and identify opportunities to improve efficiency and provider support.
- Collaborate with providers and leadership to address operational barriers and improve access and continuity of care.
- Developed and implemented standardized clinical workflows and operational procedures to enhance consistency and quality of care.
- Lead departmental meetings, staff education, workflow training, and change initiatives.
- Serve as a liaison between providers, clinical staff, executive leadership, quality improvement, information technology, laboratory services, and other organizational departments.
- Managed quality metrics to monitor clinical performance.
- Lead a team recognized for top quality metric performance within the organization.
- Monitored clinical quality measures and utilized performance data to identify and address improvement opportunities, fostering a culture of continuous enhancement.
- Develop targeted education and workflow interventions to improve compliance and patient outcomes.
- Establish clear performance expectations and provide ongoing coaching and feedback.
- Conduct employee evaluations, performance counseling, and performance improvement plans when necessary.
- Promoted a culture of accountability and patient-centered care through consistent staff engagement and performance evaluation.
- Facilitated employee training to enhance skills and performance.
- Recruit, interview, onboard, train, and mentor clinical staff.
- Maintain exceptional employee retention through effective communication, coaching, recognition, and team engagement.
- Identify employee strengths and opportunities for development.
- Support staff through organizational change while maintaining morale and operational stability.
- Guided staff through new EMR implementation for improved workflows.
- Served as an operational leader during the organization's transition to Athena One, a brand-new electronic medical record implemented in March 2026.
- Coordinated staff preparation and education surrounding new EMR workflows.
- Assisted with workflow redesign and operational adaptation to the new system.
- Identified implementation challenges and collaborated with appropriate departments to resolve issues.
- Supported staff through significant organizational and technological change.
- Participated in post-implementation optimization to improve workflow efficiency and documentation consistency.
- Monitored compliance to ensure adherence to safety standards.
- Ensure staff compliance with organizational policies, clinical standards, OSHA requirements, infection prevention practices, and patient safety expectations.
- Monitor clinical workflows for safety and regulatory concerns.
- Address operational incidents and develop corrective strategies.
MEDICAL ASSISTANT
Penobscot Community Health Care
12.2020 - Current
- Provided comprehensive clinical support across multiple PCHC service areas while developing the clinical and leadership foundation that resulted in promotion to Clinical Operations Supervisor.
- Managed patient intake, clinical rooming, and medication administration to facilitate efficient patient flow.
- Conducted phlebotomy for accurate specimen collection, contributing to reliable diagnostic results.
- Supported recovery services for patient rehabilitation, enhancing patient engagement in treatment plans.
- Assisted in podiatry services for foot care.
- Assisted in chiropractic services to promote health.
- Supported mental health initiatives for patient care.
- Primary Care
- Walk-In Care
DIRECTOR OF HOCKEY OPERATIONS
Maine Jr. Black Bears – Nonprofit Organization
01.2018 - 01.2026
- Provided organizational and operational leadership for a nonprofit youth hockey organization serving athletes, families, coaches, volunteers, and community partners.
- Led organizational initiatives to enhance youth hockey programs.
- Directed daily organizational operations and long-term planning.
- Managed operational logistics for multiple teams, coaches, families, and community partners to ensure seamless event execution.
- Coordinated schedules, tournaments, travel, facilities, and league activities.
- Supervised and coordinated coaches, volunteers, and operational personnel.
- Developed and implemented organizational policies and procedures.
- Managed competing priorities while maintaining effective communication with families and stakeholders.
- Resolved complex operational, scheduling, and personnel issues.
- Oversaw financial planning processes for the organization.
- Supported fundraising and sponsorship initiatives, enhancing community partnerships to drive organizational growth.
- Formulated strategies to advance organizational goals.
- Developed operational strategies to improve organizational efficiency.
- Built relationships with community organizations and regional hockey programs.
- Led coordination and logistics for large-scale tournaments and events, fostering community engagement and participation.
- Ensured organizational activities complied with applicable USA Hockey requirements.
Education
Associate degree - Medical Assisting
Beal College
Bangor, MECertificate Program - Remote Work in Health Occupations
Eastern Maine Community College
Bangor, MESkills
- Healthcare Operations
- Clinical Leadership
- Quality Improvement
- EMR Implementation
- Workflow Optimization
- Patient Experience
- Operational Excellence
- Practice operations
- Performance Management
- Team training
- Strategic Planning
- Organizational change
- Provider engagement
Personal Information
Title: Healthcare Operations Leader | Clinical Operations
KEY ACHIEVEMENTS
- Top Organizational Quality Performance
- Lead a clinical team consistently achieving the highest quality metric performance within the organization, utilizing data-driven performance management, staff education, accountability, and continuous quality improvement.
- Exceptional Employee Retention
- Built and maintained a highly engaged, high-performing team with exceptional employee retention, fostering a culture centered on professional growth, teamwork, accountability, recognition, and employee support.
- Enterprise EMR Implementation
- Served as a key operational leader during the transition to AthenaOne, a brand-new enterprise EMR implemented in March 2026. Supported workflow redesign, staff training, change management, troubleshooting, implementation stabilization, and ongoing optimization.
- High-Volume Clinical Operations
- Directly supervise 18 clinical employees supporting 11 providers and approximately 187–220 patient visits per day, balancing staffing, patient flow, provider expectations, quality requirements, regulatory compliance, and operational efficiency.
- Quality Improvement & Performance Management
- Lead quality improvement initiatives using organizational metrics to identify opportunities, develop targeted interventions, educate staff, monitor outcomes, and sustain improvements.
- Staff Development & Leadership
- Develop high-performing employees through coaching, mentoring, education, competency development, performance management, and opportunities for professional growth.
ADDITIONAL CLINICAL EXPERIENCE
- Clinical training and experience in:
- Primary Care
- Pediatrics
- Wound Care
- Phlebotomy
Timeline
CLINICAL OPERATIONS SUPERVISOR
Penobscot Community Health Care (PCHC)
05.2022 - Current
MEDICAL ASSISTANT
Penobscot Community Health Care
12.2020 - Current
DIRECTOR OF HOCKEY OPERATIONS
Maine Jr. Black Bears – Nonprofit Organization
01.2018 - 01.2026
Associate degree - Medical Assisting
Beal College
Certificate Program - Remote Work in Health Occupations
Eastern Maine Community College