Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Core Expertise
Professional Highlights
Timeline
Generic
PARIS D. SMITH
Open To Work
Verified
This profile is verified using an email address.

PARIS D. SMITH

Windsor,PA

Work Preference

Desired Job Title

Clinical Operations & Patient Experience ManagerMarketing Strategy & Business Development ConsultantLaboratory Operations & Provider Engagement ManagerSenior Business Development & Healthcare Partnerships SpecialistHealthcare Outreach & Community Engagement Coordinator

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Windsor, PA
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceHealthcare benefits401k matchPaid sick leave

Summary

Marketing and business development professional with expertise in healthcare and laboratory services. Demonstrated success in enhancing referral communication and achieving a 25% increase in efficiency. Utilizes data-driven insights to optimize customer experiences and strengthen client relationships.

Overview

21
21
years of professional experience

Work History

Clinical Operations & Patient Experience Manager

UPMC Specialty Group
York, USA
01.2022 - 02.2023
  • Partnered with physicians, specialty providers, patients, and external organizations to enhance referral communication and streamline patient access and continuity of care.
  • Coordinated cross-functional initiatives among providers, patients, and administrative teams, ensuring compliance with HIPAA, CMS, and accreditation requirements to improve overall patient experience.
  • Evaluated referral workflows and implemented process improvements that increased efficiency by approximately 25% while strengthening the patient experience.
  • Leveraged Epic EMR and operational reporting to identify service gaps, monitor activity, and support data-driven decisions.

Marketing Strategy & Business Development Consultant

Coldwell Banker
Timonium, USA
05.2015 - 04.2021
  • Executed integrated marketing, referral, and relationship strategies, generating qualified leads and enhancing brand visibility.
  • Developed strategies to identify new business opportunities in the real estate market.
  • Managed over 75 residential transactions with a 90% closing rate through market analysis, consultative selling, negotiation, and client relationship management.
  • Collaborated with agents to create effective marketing plans for properties.
  • Conducted market research to analyze trends and client needs.

Laboratory Operations & Provider Engagement Manager

Harford Memorial Hospital
Harford County, USA
09.2016 - 02.2020
  • Directed laboratory service delivery, quality controls, staff coordination, and provider-facing operations in regulated hospital environment to ensure compliance and quality standards.
  • Collaborated with physicians, nursing leadership, and laboratory teams to enhance communication and service responsiveness, resulting in improved provider satisfaction.
  • Developed standardized processes and maintained audit-ready documentation while resolving billing, claims, and service issues to enhance overall customer experience.

Senior Business Development & Healthcare Partnerships Specialist

LabCorp of America
Dundalk, USA
08.2011 - 02.2015
  • Expanded healthcare client acquisition by 30% through consultative business development, strategic provider partnerships, and relationship management, driving sustainable growth.
  • Developed partnerships with physician practices and specialty clinics to onboard laboratory services, enhance adoption, and address customer needs, fostering long-term account relationships.
  • Managed laboratory operations to ensure compliance with safety standards.
  • Coordinated sample processing and logistics for timely delivery to clients.
  • Oversaw quality control procedures to maintain accuracy in test results.

Founder & Marketing Strategist

Maryrose Helping Hands Llc
Windsor, PA
02.2020 - Current
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Created organization's mission and vision statements for use by employees.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.

Healthcare Outreach & Community Engagement Coordinator

Baltimore City Children's Health Department
Baltimore, USA
07.2005 - 02.2008
  • Supported community outreach programs that increased awareness of children's health, immunization, and preventive care, fostering healthier communities.
  • Collaborated with multidisciplinary stakeholders to enhance program coordination and community engagement, resulting in improved outreach effectiveness.
  • Coordinated communication among healthcare providers, schools, and families, enhancing collaboration to support public health initiatives and optimize service delivery.
  • Maintained confidential health records while ensuring compliance with public health policies and regulatory requirements.

Education

Bachelor of Science - Marketing

Coppin State University
Baltimore, MD

Skills

  • Healthcare Operations
  • Healthcare Partnership Development
  • Process Improvement
  • Regulatory compliance
  • Epic / EMR
  • Marketing Analytics
  • Microsoft Excel
  • Power BI
  • Healthcare Marketing
  • Client engagement
  • Cross-Functional Leadership
  • CRM Platforms

Accomplishments

  • Delta Mu Delta, 2022
  • Baltimore City Scholar
  • Fannie Angelos Scholar, University of Baltimore School of Law

Core Expertise

  • Healthcare Marketing
  • Product Marketing
  • Business Development
  • Customer Experience
  • Provider & Client Engagement
  • Market Research
  • Marketing Analytics
  • CRM & Account Management
  • Cross-Functional Leadership
  • Process Improvement
  • Healthcare Operations
  • HIPAA / CMS Environment

Professional Highlights

  • Expanded a healthcare client base by approximately 30% through consultative relationship development and account support.
  • Improved referral workflow efficiency by approximately 25%, strengthening provider communication and the patient experience.
  • Managed marketing and client engagement activities supporting more than 75 real estate transactions with a 90% closing rate.

Timeline

Clinical Operations & Patient Experience Manager

UPMC Specialty Group
01.2022 - 02.2023

Founder & Marketing Strategist

Maryrose Helping Hands Llc
02.2020 - Current

Laboratory Operations & Provider Engagement Manager

Harford Memorial Hospital
09.2016 - 02.2020

Marketing Strategy & Business Development Consultant

Coldwell Banker
05.2015 - 04.2021

Senior Business Development & Healthcare Partnerships Specialist

LabCorp of America
08.2011 - 02.2015

Healthcare Outreach & Community Engagement Coordinator

Baltimore City Children's Health Department
07.2005 - 02.2008

Bachelor of Science - Marketing

Coppin State University

Similar Profiles

  • Michael Bai-attillaMichael Bai-attilla

    Systems Patient Experience Manager at Morrison Healthcare Food ServicesSystems Patient Experience Manager at Morrison Healthcare Food Services

  • Carolyn BurkeCarolyn Burke

    Senior Project Manager, Clinical quality consultant, Patient Flow Specialist at Alberta Health ServicesSenior Project Manager, Clinical quality consultant, Patient Flow Specialist at Alberta Health Services

  • GAURAV WADHWAGAURAV WADHWA

    Operation Manager Strategic and clinical operations at EmohaOperation Manager Strategic and clinical operations at Emoha

  • ELIZABETH STUKINSELIZABETH STUKINS

    Vice President, Operations, Clinical Value at RADIOLOGY PARTNERSVice President, Operations, Clinical Value at RADIOLOGY PARTNERS

CREATE PROFILE
PARIS D. SMITH