Abigail Lamb
Mesa ,USA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
ASSMANN WSW Components Inc.
15001 S 50th St, Phoenix, AZ 85044
05.2023 - Current
- Streamlined executive communication by screening phone calls and emails, delivering accurate information, and directing inquiries to appropriate staff members.
- Created and maintained organized filing structures for electronic and physical documents, ensuring rapid access to critical information resources.
- Ensured prompt and accurate responses to client inquiries, facilitating connections with appropriate departments to address specific needs.
- Executed comprehensive document, spreadsheet, and report management using advanced capabilities of Microsoft 365 Suite to ensure accuracy and effectiveness.
- Facilitated executive scheduling and meeting logistics to enhance organizational productivity.
- Cultivated robust relationships with key stakeholders, including clients, suppliers, and business partners, through proactive communication and effective issue resolution.
- Analyzed and verified weekly product shipments to uphold rigorous quality assurance protocols.
- Directed sales order processes and created sales invoices to facilitate accurate financial record-keeping.
- Executed various office and warehouse responsibilities to support seamless operations.
- Facilitated effective communication between departments to support project goal alignment and adherence to deadlines.
- Facilitated training for new administrative staff on company protocols and software tools to enhance team development and operational consistency.
Respite Care Provider
Outreach Assured Home Health Care
Tempe, AZ
05.2021 - 04.2023
- Provided compassionate respite care services to individuals with diverse needs, offering temporary relief and support to primary caregivers
- Implemented personalized care plans, addressing the unique requirements and preferences of each care recipient
- Assisted individuals with activities of daily living (ADLs), including bathing, dressing, grooming, and medication management, promoting their independence and well-being
- Engaged care recipients in meaningful activities and social interactions, enhancing their overall quality of life and emotional well-being
- Maintained accurate and detailed records of care provided, documenting activities, observations, and any changes in the health or behavior of care recipients
Customer Service Associate
Walgreens
Duluth, MN
09.2020 - 02.2021
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
Respite Care Provider
Outreach Assured Home Health Care
Tempe, AZ
06.2017 - 08.2020
- Care for individuals with developmental, cognitive, and physical delays.
- Provided compassionate respite care services to individuals with diverse needs, offering temporary relief and support to primary caregivers
- Implemented personalized care plans, addressing the unique requirements and preferences of each care recipient
- Assisted individuals with activities of daily living (ADLs), including bathing, dressing, grooming, and medication management, promoting their independence and well-being
- Maintained accurate and detailed records of care provided, documenting activities, observations, and any changes in the health or behavior of care recipients
- Engaged care recipients in meaningful activities and social interactions, enhancing their overall quality of life and emotional well-being
Education
Bachelor of Arts - Psychology
Arizona State University Polytechnic Campus
7001 E Williams Field Rd, Mesa, AZ 8521205-2022
Associate of Arts - Psychology
Chandler Gilbert Community College-Pecos Campus
2626 E Pecos Rd, Chandler, AZ 8522505-2019
Skills
- Office administration expertise
- Experienced with Microsoft Teams communication features
- Skilled in utilizing Microsoft 365 software
- Skilled in utilizing Google Workspace applications
- Skilled in verbal and written English
- Proficient in SAP systems
- ERP system management
- Client relations management
- Strong grammar proficiency
- Experience with CRM applications
- Skilled in managing Microsoft Outlook
- Accurate data entry
- Effective organizational skills
- Clear spoken communication
- Experience in administrative functions
- Effective scheduling techniques
- Clerical coordination
- Proficient in technical writing
- Problem-solving skills
- Experienced with Adobe Acrobat tools
- Supply chain management
- Document creation
- Manufacturing operations
- Professional phone communication
- Proficient in managing multiple tasks
- Market research
- Clear communication with clients
- Logistics and inventory management
- Meticulous attention to detail
- Proficient in Microsoft Dynamics Navision
- Accurate record keeping
- Point of sale expertise
- Skilled in Zoom meetings
- Proficient in computer applications
Certification
- Forklift Certification, Assmann WSW Components Inc - October 2025 to October 2028
Timeline
Administrative Assistant
ASSMANN WSW Components Inc.
05.2023 - Current
Respite Care Provider
Outreach Assured Home Health Care
05.2021 - 04.2023
Customer Service Associate
Walgreens
09.2020 - 02.2021
Respite Care Provider
Outreach Assured Home Health Care
06.2017 - 08.2020
Bachelor of Arts - Psychology
Arizona State University Polytechnic Campus
Associate of Arts - Psychology
Chandler Gilbert Community College-Pecos Campus