Abigail Larotonda
Ambridge,PA
Summary
Dynamic leader with proven expertise in customer relations and problem-solving, honed as a Store Manager at Rally House. Excelled in mentoring teams to enhance performance, achieving significant improvements in customer satisfaction. Skilled in esthetics, including microdermabrasion and makeup application, complementing strong team leadership and coaching abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Rally House
08.2019 - Current
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Supervisor
Macy's
11.2016 - 08.2019
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
No Degree - Esthetics
North Hills Beauty Academy
Pittsburgh, PA10-2024
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Outstanding communication skills
- Team leadership and coaching
- Recruitment and hiring
- Skincare product knowledge
- Microdermabrasion expertise
- Eyebrow shaping and tinting
- Infection Control
- Esthetics
- Makeup Application Techniques
- Waxing and threading
- Chemical facial peels
- HydraFacials
Certification
- Microdermabrasion
- Chemical Peels
- MUD- Makeup Designory
Timeline
Store Manager
Rally House
08.2019 - Current
Sales Supervisor
Macy's
11.2016 - 08.2019
- Microdermabrasion
- Chemical Peels
- MUD- Makeup Designory
No Degree - Esthetics
North Hills Beauty Academy