Abigail Leach
Oswego,IL
Summary
Dynamic and results-oriented professional with a proven track record at Illinois Bone and Joint and Private Employer, adept in event planning and coordination, and exceptional organization. Excelled in roles requiring strong interpersonal/communication skills and software proficiency (Microsoft Word, Google, E.P.I.C, Optimist, NextGen). Recognized for leadership in training teams and streamlining processes, significantly enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Personal Assistant
Private Employer
Shorewood, IL
06.2024 - Current
- Provided personalized support, managing daily schedules, appointments, and travel arrangements
- Coordinated household tasks, vendor communications, and maintenance services to ensure smooth operations
- Assisted with event planning, including personal and professional gatherings
- Maintained confidentiality and professionalism while managing sensitive information
- Transported clients to physician offices or on outings.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
Patient Service Coordinator
Illinois Bone and Joint
Westmont, IL
06.2023 - 06.2024
- Managed patient profiles and documentation for insurance, attorneys, and doctors using E.P.I.C and Optimist software
- Trained new hires, covered shifts across three locations, and upheld exceptional service and professionalism
- Reviewed employee performance and introduced improved documentation methods to streamline workload
- Organized company events, including team bonding activities, holiday celebrations, and meetings
- Promoted within six months for outstanding performance and organizational impact
- Reported liabilities and risk management concerns to supervisor for review.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Communicated financial obligations to patients and collected fees at time of service.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Pharmaceutical Technician
CVS
Dekalb, IL
08.2022 - 02.2023
- Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
- Consulted with insurance companies to complete prescription claim processing
- Inventory Control (maintaining a lean inventory)
- Actively participates in process improvement timelines initiatives
- Professional filling of prescriptions (right medication, right dosage, right amount)
- Ensure cleanliness of pharmacy was up to code at all times
Rehabilitation Aide
Athletico
Plainfield, IL
08.2017 - 01.2021
- Utilized NextGen software to manage clinic paperwork, schedules, and patient charts
- Received 4 years of employment award
- Trained new hires and adapted to staffing shortages by managing administrative tasks during COVID-19
- Coordinated and hosted community engagement events such as a 5K marathon booth and pop-up clinics
- Planned and executed clinic celebrations, including birthdays, special events, and team meetings
- Organized yearly city 5K marathon booth and pop up event booths
- Organized birthdays, meetings, special events for the clinic
Education
Bachelors of Science - Technical Management
Devry University
Lisle, ILAssociates - Science
Joliet Junior College
Joliet, ILSkills
- Event Planning and Coordination
- Microsoft Office
- Team Leadership and Training
- Multi-Tasking and Time Management
- Proficiency in Software: EPIC, Optimist, NextGen
- Social media and digital marketing
- Strong Interpersonal/Communication Skills
- Inventory and Documentation Management
- Spreadsheet management
- Event planning experience
- Expense management
- Exceptional organization
References
References available upon request.
Timeline
Personal Assistant
Private Employer
06.2024 - Current
Patient Service Coordinator
Illinois Bone and Joint
06.2023 - 06.2024
Pharmaceutical Technician
CVS
08.2022 - 02.2023
Rehabilitation Aide
Athletico
08.2017 - 01.2021
Bachelors of Science - Technical Management
Devry University
Associates - Science
Joliet Junior College