Abigail Lee
Anchorage,Alaska
Summary
A reliable, punctual, motivated, and hardworking employee seeking a position helping patients/customers receive the best and most efficient care possible. Excels in adapting to new environments quickly. High levels of empathy and listening skills in order to make both co-workers and patients/customers feel at ease, valued, and respected.
Overview
3
3
years of professional experience
Work History
Paitent Service Representative
Independence Park Medical Services
03.2025 - 05.2025
- Checking in patients, Answering phones, Entering patient related documents into online medical records
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records and realeses in a confidential manner.
Gastroenterology Front Desk Receptionist
Brian Sweeney Jr. MD
11.2024 - 01.2025
- Updating patient paperwork and medical database
- Welcoming patients with friendly greetings, answering general questions
- Collecting updated patient information such as addresses, phone numbers, and emails
- Resolving patient problems and complaints
- Handling sensitive patient information while adhering to HIPPA guidelines
- Administrative tasks such as filing, data entry, and document preparation
ANMC Patient Housing Front Desk Office Agent I
Alaska Native Health Consortium
02.2023 - 11.2023
- Checking patients into our medical database
- Communicated with receptionist in order to book patient an onsite room or a offsite hotel upon request
- Taking calls of patients with questions and confirming reservations
- Respectfully accommodating patients with questions, special needs, comments, and complaints
- Operating phones lines while handling long lines of patients
- Running dual computer screens, with multiple applications
Sales Clerk/Team Member
Menchie's Frozen Yogurt
07.2022 - 09.2022
- Answering phones and Doordash orders
- Upbeat customer service
- Cash handling
- Lifting of up to 50 pounds
- Cleaning and sterilizing machines
- Prepping toppings, sauces, Fro-Yo mix
- Overall food service and closing shift cleaning
Education
GED -
Robert Service Highschool
Anchorage, AK04.2022
Skills
- Handling fast paced work environment
- Proficient with computers
- Outstanding telephone etiquette and prior experience with multi-line phones
- Prior history with AFHCAN, Epic, SMP, and Cerner
- Communication skills
- Types 50 WPM
- Outgoing, helpful, ready-to-work, and enthusiastic personality
- File Management
- Organizational skills
- Patient care that priorities comfort and empathy
Timeline
Paitent Service Representative
Independence Park Medical Services
03.2025 - 05.2025
Gastroenterology Front Desk Receptionist
Brian Sweeney Jr. MD
11.2024 - 01.2025
ANMC Patient Housing Front Desk Office Agent I
Alaska Native Health Consortium
02.2023 - 11.2023
Sales Clerk/Team Member
Menchie's Frozen Yogurt
07.2022 - 09.2022
GED -
Robert Service Highschool
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