Abigail Lentz
Lancaster,PA
Summary
A motivated employee with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences. Along with being outgoing, communicative, and personable with a solid work ethic and high integrity.
Overview
3
3
years of professional experience
Work History
Summer Poolside Server
Bent Creek Country Club
05.2023 - Current
- Enhanced customer satisfaction by providing timely and attentive poolside service.
- Mastered menu knowledge to accurately answer guest questions and make personalized recommendations.
- Increased repeat business by establishing rapport with guests and remembering their preferences.
- Handled high volume orders efficiently to ensure prompt delivery of food and beverages.
- Collaborated with team members to provide seamless service during busy periods.
- Demonstrated adaptability by quickly adjusting to changing weather conditions or guest requests.
- Resolved guest complaints promptly with empathy, professionalism, and appropriate solutions.
Cashier
Stauffers Of Kissel Hill
11.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Food Runner and Host
Mick's All American Pub
07.2021 - 12.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Education
BBA - Communications And Publishing
Susquehanna University
Selinsgrove, PA05.2027
High School Diploma -
Manheim Twp High School
Lancaster, PA06.2023
Skills
- Guest Relations
- Food Running
- Order Taking
- Table Bussing
- Conflict resolution
- Customer service
- Problem-solving
- Time management
- Clear Communication
- Graphic Design
Additional Information
15 years of dance experience at Lititz Academy of Dance.
High school yearbook staff for two years.
Timeline
Summer Poolside Server
Bent Creek Country Club
05.2023 - Current
Cashier
Stauffers Of Kissel Hill
11.2022 - 04.2023
Food Runner and Host
Mick's All American Pub
07.2021 - 12.2021
BBA - Communications And Publishing
Susquehanna University
High School Diploma -
Manheim Twp High School
Similar Profiles
Alyssa FormanAlyssa Forman
Swim Coach at Bent Creek Country Club Swim TeamSwim Coach at Bent Creek Country Club Swim Team
Teegan HowieTeegan Howie
Banquet and Fine Dining Server at Bent Creek Country ClubBanquet and Fine Dining Server at Bent Creek Country Club
Haley NotchHaley Notch
Server at Bent Creek Golf ClubServer at Bent Creek Golf Club