Abigail Levy
Portsmouth,RI
Summary
Professional with robust experience in hospitality management. Proven track record in optimizing front office operations, enhancing guest satisfaction. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Omni Hotels & Resorts
Providence, RI
07.2024 - Current
- Resolved guest complaints promptly, fostering a positive experience and building loyalty.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Led trainings for agents in both front desk and phone operations.
- Conducted monthly evaluations of agents to ensure high service quality.
Front Office Manager
Newport Harbor Island Resort
Newport, RI
02.2023 - 09.2023
- Resolved customer service issues efficiently.
- Managed staff schedules to ensure operational efficiency.
- Contributed to optimizing revenue strategies.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
- Coordinated with housekeeping and maintenance teams to ensure facility readiness for guests.
- Managed front office operations, ensuring efficient check-in and check-out processes. Enhancing customer service quality.
Reservations Agent
Gurneys Resorts
Newport, RI
07.2020 - 02.2023
- Handled incoming calls concerning reservations for Gurney's three properties.
- Boosted revenue through upselling of services and amenities.
- Ensured accuracy in room distribution.
- Maintained high standards of service to enhance guest satisfaction.
Front Desk Supervisor/M.O.D
Quality Inn and Suites
Middletown, RI
06.2019 - 07.2020
- Provide information about services available in the hotel and the community
- Coordinated with teams to ensure accurate room status verification.
- Address and resolve customer complaints
- Coordinated phone inquiries and bookings.
- Skilled in utilizing choiceADVANTAGE, a cloud-based property management system (PMS)
- Trained agents to optimize hotel operations.
Front Desk Agent
Howard Johnson’s by Wyndham
Middletown, RI
05.2017 - 06.2019
- Greeted guests, registered them, and assigned rooms.
- Delivered comprehensive details on hotel amenities and local attractions.
- Work with housekeeping and maintenance to verify the status of available rooms to reserve
- Address and resolve customer complaints
- Answer phones and make reservations as requested
- Ability to prepare and maintain the continental breakfast
Education
General Studies/Psychology
Community College of RI
Middletown, RIundefined
Portsmouth High School
Portsmouth, RI06.2017
Skills
- Highly motivated
- Strong organization skills
- Excellent communication skills
- Able to troubleshoot problems effectively
- Guest satisfaction tracking
- Staff training and development
- Proficient in Opera PMS
- Proficient In ChoiceAdvantage PMS
- Experienced with managing union employees
Timeline
Front Office Manager
Omni Hotels & Resorts
07.2024 - Current
Front Office Manager
Newport Harbor Island Resort
02.2023 - 09.2023
Reservations Agent
Gurneys Resorts
07.2020 - 02.2023
Front Desk Supervisor/M.O.D
Quality Inn and Suites
06.2019 - 07.2020
Front Desk Agent
Howard Johnson’s by Wyndham
05.2017 - 06.2019
General Studies/Psychology
Community College of RI
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Portsmouth High School