ABIGAIL LLAPA
Orlando,FL
Summary
Dedicated Operations Manager with 5+ years of experience leading teams, managing daily operations, and delivering exceptional customer service in fast-paced environments. Skilled in employee training, scheduling, staffing, event coordination, labor management, and guest relations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Andretti Indoor Karting & Games
Orlando, FL
11.2020 - Current
- Lead and supervise team members to ensure outstanding guest experiences and operational excellence.
- Manage staffing, scheduling, labor costs, and daily department operations.
- Recruit, onboard, train, and coach employees.
- Coordinate with sales and event teams to execute successful events.
Crew Member
Little Caesars Pizza
Kissimmee, FL
09.2020 - 08.2021
- Prepared food following company standards and food safety guidelines to ensure quality and safety.
- Assisted customers with orders, fostering positive experiences through friendly service.
- Maintained cleanliness and organization in the restaurant, contributing to a welcoming environment.
- Worked effectively in a fast-paced team environment.
Crew Member
Fun Spot America
Kissimmee, FL
05.2019 - 08.2020
- Took and fulfilled food and beverage orders accurately.
- Prepared food items while following food safety procedures.
- Maintained cleanliness and sanitation standards.
- Assisted guests and ensured positive customer experiences.
Crew Member
Arby's
Kissimmee, FL
08.2018 - 04.2019
- Processed customer orders, handled cash transactions, and prepared food.
Education
High School Diploma -
Poinciana High School
Kissimmee, FLSkills
- Team Leadership
- Staff Development
- Recruiting
- Scheduling
- Event Operations
- Labor Management
- Cash Handling
- Food Safety
- Guest Relations
- Communication
Certification
- Food Safety Manager Certification, 05/01/30
- Driver's License
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Operations Manager
Andretti Indoor Karting & Games
11.2020 - Current
Crew Member
Little Caesars Pizza
09.2020 - 08.2021
Crew Member
Fun Spot America
05.2019 - 08.2020
Crew Member
Arby's
08.2018 - 04.2019
High School Diploma -
Poinciana High School