Victor Rivera
El Paso,TX
Summary
Dynamic and results-driven manager with a proven track record of building and motivating high-performance teams to achieve organizational success. Known for cultivating an inclusive company culture that empowers team members to voice questions and contribute innovative ideas, driving substantial company growth. Ready to leverage extensive expertise in operational management, process improvement, and strategic planning to enhance business performance and operational efficiency. A reliable team player focused on adaptability and achieving targeted results, with flexibility to relocate anywhere in the U.S. and authorized to work for any employer.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Aztec ready mix
El Paso, TX
- Current
- Core Responsibilities
- Production & Quality Control: Manage daily batch plant operations, ensuring mix designs meet specifications and quality standards.
- Logistics & Fleet Management: Coordinate dispatch and fleet operations (mixers) to maximize efficiency, optimize delivery times, and reduce fuel/maintenance costs.
- Safety & Compliance: Enforce OSHA, environmental, and DOT regulations; maintain site safety, permits, and inspections.
- Maintenance: Oversee maintenance and repairs of plant equipment and trucks to minimize downtime.
- Inventory & Material Management: Perform monthly inventories, manage raw material usage, and order supplies.
- Team Leadership & HR: Recruit, train, and supervise plant staff, drivers, and superintendents.
- Budgeting & Cost Control: Monitor operational costs, prepare reports, and implement strategies to improve profitability.
- Technical Knowledge: Deep understanding of concrete batching technology, equipment
- Systems: Proficiency in dispatching, batch software, and Microsoft Office
- Soft Skills: Strong leadership, communication, stress management, and problem-solving skills to handle fast-paced, high-pressure environments.
General Manager
Buddy's Home Furnishings
02.2018 - 11.2022
- I identified and qualified customer to best meet their needs.
- I Managed a staff of 2 customer account representatives, 1 collection manager and 1 manager in training.
- I Assigned employees to specific duties to best meet the needs of the store.
- I Consistently hit and exceeded sales goals by 20%.
- I Consistently hit collection goals on a weekly basis.
- I Interviewed job candidates and made staffing decisions.
- I Counted cash drawer and made bank deposits on a daily basis
- IRe-ordered inventory when it dropped below pre-determined levels.
- I Instructed staff on appropriately handling difficult and complicated sales.
- I Hired, trained and evaluated personnel in sales and collections.
- I Reviewed merchandise to verify that it is correctly priced and displayed.
- I Scheduled weekly work schedules and had weekly store meetings with staff.
- I Completed profit and loss performance reports.
- I Trained and developed new associates on POS/High Touch system and key sales and collection tactics.
- I Generated repeat business through exceptional customer service.
- I Conducted store inventories once per week.
- I Reviewed Profit and Loss reports on a monthly basis.
- I Increased store net profits by 20%.
Store Manager
Rent A Center
El Paso, TX
04.2013 - 06.2018
- I Identify and qualify customer to best meet there needs.
- I Manage staff of 2 customer account representatives, 1 collection manager.
- I Assign employees to specific duties to best meet the needs of the store.
- I Consistently hit and exceeded sales goals by 15%.
- I Consistently hit collection goals on a weekly basis..
- I Interview job candidates and made staffing decisions.
- I Count cash drawer and make bank deposits on a daily basis
- I Re-order inventory when it dropped below pre-determined levels.
- I Instruct staff on appropriately handling difficult and complicated sales.
- I Hire, train and evaluate personnel in sales and collections.
- I Review merchandise to verify that it is correctly priced and displayed.
- I Schedule weekly work schedules and have weekly store meetings for staff.
- I Completed profit and loss performance reports.
- I Train and develop new associates on POS/High Touch system and key sales and collection tactics.
- I Generated repeat business through exceptional customer service.
- I Conduct store inventories twice per week.
- I Prepare operating budgets, budget reports and other financial performance reports on a monthly basis.
- I Review Profit and Loss reports on a monthly basis.
General Manager
Rent A Wheel / Rent A Tire
Odessa, TX
01.2013 - 06.2018
- I Identified and qualified customer to best meet there needs.
- I Assigned employees to specific duties to best meet the needs of the store.
- I Consistently hit and exceeded sales goals by 20%.
- I Consistently hit collection goals on a weekly basis.
- I Interviewed job candidates and made staffing decisions.
- I Counted cash drawer and made bank deposits on a daily basis
- IRe-ordered inventory when it dropped below pre-determined levels.
- I Instructed staff on appropriately handling difficult and complicated sales.
- I Hired, trained and evaluated personnel in sales and collections.
- I Reviewed merchandise to verify that it is correctly priced and displayed.
- I Scheduled weekly work schedules and had weekly store meetings with staff.
- I Completed profit and loss performance reports.
- I Trained and developed new associates on POS/High Touch system and key sales and collection tactics.
- I Generated repeat business through exceptional customer service.
- I Conducted store inventories once per week.
- I Reviewed Profit and Loss reports on a monthly basis.
- I Increased store net profits by 20%.
General Manager (GM)
COLORTYME RENT TO OWN
El Paso, TX
04.2013 - 10.2013
- I Identified and qualified customer to best meet there needs.
- I Managed a staff of 2 customer account representatives, 1 collection manager and 1 manager in training.
- I Assigned employees to specific duties to best meet the needs of the store.
- I Consistently hit and exceeded sales goals by 20%.
- I Consistently hit collection goals on a weekly basis.
- I Interviewed job candidates and made staffing decisions.
- I Counted cash drawer and made bank deposits on a daily basis
- IRe-ordered inventory when it dropped below pre-determined levels.
- I Instructed staff on appropriately handling difficult and complicated sales.
- I Hired, trained and evaluated personnel in sales and collections.
- I Reviewed merchandise to verify that it is correctly priced and displayed.
- I Scheduled weekly work schedules and had weekly store meetings with staff.
- I Completed profit and loss performance reports.
- I Trained and developed new associates on POS/High Touch system and key sales and collection tactics.
- I Generated repeat business through exceptional customer service.
- I Conducted store inventories once per week.
- I Reviewed Profit and Loss reports on a monthly basis.
- I Increased store net profits by 20%.
- Colortyme Of El Paso
General Manager
Aarons
Deming, NM
12.2011 - 04.2013
- I Identified and qualified customer to best meet there needs.
- I Managed a staff of 2 delivery Drivers, 2 collection account representatives, 1 Collection Manager, 1 Sales Manager and 1 customer account representative.
- I Assigned employees to specific duties to best meet the needs of the store.
- I Consistently hit and exceeded sales goals by 20%.Consistently hit collection goals on a weekly basis.
- I Interviewed job candidates and made staffing decisions.
- I Counted cash drawer and made bank deposits on a daily basis
- I Re-ordered inventory when it dropped below pre-determined levels.
- I Instructed staff on appropriately handling difficult and complicated sales.
- I Hired, trained and evaluated personnel in sales and collections.
- I Reviewed merchandise with Sales Manager and Customer account Rep to verify that it is correctly priced and displayed.
- I Scheduled weekly work schedules and had weekly store meetings with staff.
- I Completed profit and loss performance reports.
- I Trained and developed new associates on POS/High Touch system and key sales and collection tactics.
- I Generated repeat business through exceptional customer service.
- I Conducted store inventories once per week.
- I Reviewed Profit and Loss reports on a monthly basis.
- I Increased store net profits by 25%.
District Manager DMIT
Flexi Compras
El Paso, TX
06.2006 - 12.2011
- Was in charge of 6 locations in the El Paso area.
- I Identified and qualified customer to best meet there needs.
- I Managed a staff of 2 customer account representatives, 1 collection manager and 1 manager in training.
- I Assigned employees to specific duties to best meet the needs of the store.
- I Consistently hit and exceeded sales goals by 20%.
- I Consistently hit collection goals on a weekly basis.
- I Interviewed job candidates and made staffing decisions.
- I Counted cash drawer and made bank deposits on a daily basis
- I Re-ordered inventory when it dropped below pre-determined levels.
- I Instructed staff on appropriately handling difficult and complicated sales.
- I Hired, trained and evaluated personnel in sales and collections.
- I Reviewed merchandise to verify that it is correctly priced and displayed.
- I Scheduled weekly work schedules and had weekly store meetings with staff.
- I Completed profit and loss performance reports.
- I Trained and developed new associates on POS/High Touch system and key sales and collection tactics.
- I Generated repeat business through exceptional customer service.
- I Conducted store inventories once per week.
- I Reviewed Profit and Loss reports on a monthly basis.
- I Increased store net profits by35%.
Education
High school diploma or GED -
Sunset High School
El Paso, TX01.1997
Associate's degree -
Skills
- Productivity software
- Writing skills
- Staffing management
- Fundraising
- Operations Management
- Interpersonal communication
- Computer operation
- Lifting
- Budgeting
- Business development
- Driving
- Pricing
- Strategic planning
- Multi unit, microsoft office
- Retail sales transactions
- Inventory Control
- Analysis skills
- Conflict management
- Microsoft Excel
- Computer skills
- Budget preparation
- Manufacturing
- Debits & credits
- Staff scheduling
- Financial analysis
- Team motivation (leadership skill)
- Operations management
- Field service
- Management
- Organizational skills
- Problem management
- Office Management
- Retail Management
- Customer support
- Team Management
- POS systems
- Senior leadership
- Payroll
- Account management
- Weather-related incident response
- B2B sales
- Process improvement
- Restaurant Management
- Automotive shop foreman experience
- GPS
- Retail sales
- Route planning
- Merchandising
- Recruitment process management
- Improving operational efficiency
- Supervising experience
- Customer communication
- Customer returns handling
- Profit & Loss
- Team development
- Guest relations
- Outdoor work
- Computer literacy
- Microsoft Word
- Sales Management
- First aid
- Overseeing training
- Product management
- Strategic Planning
- Purchasing
- Time management
- Communication skills
- Staff development
- Negotiation
- Phone communication
- Outside sales
- Team leadership
- Client interaction via phone calls
- Operating systems
- Microsoft Outlook
- Climbing
- Equipment maintenance
- Customer service
- Problem-solving
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Operations oversight
- Performance monitoring
- Policies and procedures implementation
- Project management
- Employee motivation
- Customer relationship management
- Maintaining compliance
- MS office
- Goal setting
- Client relationships
- Inventory control
- Workflow optimization
- Project management abilities
- Project leadership
- Health and safety compliance
- Performance management
- Schedule management
- Regulatory compliance
- Workforce management
- Client relations
- Continuous improvements
- Process improvements
- Organizational management
- Superb time management skills
- Quality assurance controls
- Customer relationship management (CRM)
- Onboarding and orientation
- Project planning and development
- Delegation
- Invoice processing
- Conflict mediation
- Customer retention
- Retail operations management
- Assignment delegation
- Work flow planning
- Cost reduction
- Business administration
- Business planning
- Logistics oversight
- Unsurpassed work ethic
- Data management
- FLUENT IN [LANGUAGE]
- Change management
- Sales background
- Performance evaluations
- Warehouse operations
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Buddy's Home Furnishings
02.2018 - 11.2022
Store Manager
Rent A Center
04.2013 - 06.2018
General Manager (GM)
COLORTYME RENT TO OWN
04.2013 - 10.2013
General Manager
Rent A Wheel / Rent A Tire
01.2013 - 06.2018
General Manager
Aarons
12.2011 - 04.2013
District Manager DMIT
Flexi Compras
06.2006 - 12.2011
Operations Manager
Aztec ready mix
- Current
High school diploma or GED -
Sunset High School