Katelyn Hammond
Las Vegas
Summary
Licensed cosmetologist with experience in retail reception and management, combining strong customer service, team leadership, and business operations expertise. High-performing professional with several years of experience improving profitability, workflow efficiency, and client satisfaction. Resourceful and adaptable in fast-paced environments, with a clear goal of making hair services a full-time professional focus.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Massage Envy
Las Vegas
03.2024 - Current
- Oversee daily operations, leading staff, optimizing workflows, and improving financial performance.
- Develop and execute strategies that increase revenue, enhance customer satisfaction, and boost efficiency.
- Build strong vendor and client relationships while ensuring compliance with safety and quality standards.
- Mentor employees through training and performance development, fostering a high-performing team culture.
Task Associate
Ulta
Huntington Beach
03.2023 - 10.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Implemented data-driven decision-making strategies, improving overall business performance.
Key Holder/Sales Associate
Drybar
Newport Beach
09.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Medical Receptionist
Newport Orthopedic Institute
Newport Beach
02.2020 - 12.2020
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Certificate of Completion - Cosmetology
Paul Mitchell the School
Costa Mesa, CAHigh school diploma -
Newport Harbor High School
Costa Mesa, CASkills
- Operations management
- Color theory
- Store opening/closing procedures
- Sales management
- Sanitation procedures
- Customer Service & Guest Relations
- Sales & Upselling
- Time Management & Organization
- Conflict Resolution & Problem Solving
- Inventory & Office Management
- Microsoft Office & Clinic Software
- Store management
- Computer operation
- Sales team management
- POS systems
- Team management
- Productivity software
- Performance management
- Salon software
- Retail industry sales team management
Certification
- Driver's License, 11/01/22, 01/31/28
- Cosmetology License, 11/01/23, 11/30/26
Languages
English, Fluent
Personal Information
Authorized To Work: US
Timeline
Operations Manager
Massage Envy
03.2024 - Current
Task Associate
Ulta
03.2023 - 10.2023
Key Holder/Sales Associate
Drybar
09.2021 - 03.2023
Medical Receptionist
Newport Orthopedic Institute
02.2020 - 12.2020
Certificate of Completion - Cosmetology
Paul Mitchell the School
High school diploma -
Newport Harbor High School