Summary
Overview
Work History
Education
Skills
Timeline
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Alex Hawkins

New Auburn,WI

Summary

Seeking a fast-paced position that is challenging and offers opportunity for growth. Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

13
13
years of professional experience

Work History

Operations Manager

GardaWorld Cash Services
07.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Route Driver

GardaWorld Cash Services
07.2021 - 07.2023
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Logged mileage, stops, orders and carton counts for each route.
  • Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
  • Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
  • Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
  • Delivered products on cross-country routes using freight trucks.
  • Maintained records of mileage, oil, gas and expenses for reimbursements.
  • Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
  • Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout the workday.
  • Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
  • Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
  • Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
  • Decreased customer dissatisfaction [Number]% by providing on-time or ahead of schedule delivery.
  • Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
  • Assisted warehouse staff in inventory management, leading to better product availability for customers on assigned routes.
  • Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
  • Handled cash transactions accurately, ensuring proper documentation and prompt payment processing for the organization.
  • Safeguarded company assets through vigilant monitoring of cargo integrity during transit, preventing losses due to theft or damage before reaching their intended destination.
  • Contributed to a greener environment by adhering to eco-friendly driving practices, reducing fuel consumption, and lowering emissions.

Caregiver

4Seasons Adult Family Home
06.2020 - 08.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Security Officer

Jbm Patrol & Protection Corp.
12.2019 - 03.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Service Center Manager

Valvoline Instant Oil Change
10.2018 - 03.2020
  • Established performance goals for staff, providing ongoing feedback and coaching to drive success.
  • Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
  • Promoted a positive work culture by fostering open communication channels among team members.
  • Presented budgets and performance reports to corporate offices.
  • Improved customer satisfaction by implementing efficient service center processes and procedures.
  • Trained new staff members on company policies and center expectations.
  • Implemented training systems for new employees on [Service].
  • Enhanced team performance by providing regular training and development opportunities.
  • Managed budgets and resources effectively, ensuring profitability of the service center.
  • Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
  • Maintained a safe working environment by enforcing strict safety protocols and guidelines.
  • Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
  • Reduced wait times for customers through streamlining scheduling and staff allocation.
  • Ensured compliance with industry regulations and company policies at all times within the service center operations.

Production operator

Kuss Filtration
02.2017 - 02.2018
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Documented production information via daily system logs and discussed issues with management.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Improved production efficiency by optimizing machine settings and conducting routine maintenance.
  • Loaded supplies into machines by hand or by hoist.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.

Kelly Service
10.2016 - 02.2017

Subway
09.2016 - 12.2016

Assistant Manager

Valvoline Instant Oil Change
06.2015 - 08.2016

Service center assistant

Jiffy Lube
06.2014 - 03.2015

Cleaner

Mars Cleaning Service
07.2011 - 09.2013

Education

Technical Degree - Emergency Medical Technology

CVTC
12.2023

High School Diploma -

Wilmot Union High School
Salem, WI
03.2013

Skills

  • Proficient in Microsoft Word and Excel
  • Basic knowledge of cars
  • Quick learner and Self Starter
  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Inventory Management
  • Management
  • Project Management
  • Operations Oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation
  • Staff Development
  • Customer Relationship Management
  • MS Office
  • Maintaining Compliance
  • Goal Setting
  • Interpersonal Communication
  • Inventory Control
  • Client Relationships
  • Workflow Optimization
  • Strategic Planning
  • Project management abilities
  • Project Leadership
  • Process Improvement
  • Schedule Management
  • Performance Management
  • Health and safety compliance
  • Regulatory Compliance
  • Workforce Management
  • Client Relations
  • Continuous improvements
  • Process Improvements
  • Organizational Management
  • Superb time management skills
  • Quality Assurance Controls
  • Customer Relationship Management (CRM)
  • Onboarding and Orientation
  • Project planning and development
  • Logistics Management
  • Delegation
  • Invoice Processing
  • Customer Retention
  • Retail Operations Management
  • Assignment Delegation
  • Work flow planning
  • Cost Reduction
  • Business Administration
  • Business Planning
  • Budgeting and forecasting
  • Supply chain logistics
  • Procedure Development
  • Financial Management
  • Sales background
  • Data Evaluation
  • Cultural Awareness
  • Expense Reports
  • Strategic Partnerships
  • Performance Evaluations
  • P&L Management
  • Supply Chain Management
  • Contract Management
  • Supply chain distribution
  • Vendor Sourcing
  • Solutions Development
  • Maintenance Planning
  • Building and Facility Management
  • Negotiation
  • Document Control
  • Process improvement strategies
  • Cross-Functional Communication
  • Process flows
  • Customer relations specialist
  • Warehouse Operations
  • Performance reporting
  • Forecasting and Scheduling
  • Data Analysis
  • Business Development
  • Complex problems analysis
  • Cross-functional communications
  • Budget Development and Management
  • Purchasing and procurement
  • Risk Management
  • Cross-Functional Collaboration
  • Incidents management
  • Unsurpassed work ethic
  • Data Management
  • Product Management
  • Logistics Oversight

Timeline

Operations Manager

GardaWorld Cash Services
07.2023 - Current

Route Driver

GardaWorld Cash Services
07.2021 - 07.2023

Caregiver

4Seasons Adult Family Home
06.2020 - 08.2021

Security Officer

Jbm Patrol & Protection Corp.
12.2019 - 03.2020

Service Center Manager

Valvoline Instant Oil Change
10.2018 - 03.2020

Production operator

Kuss Filtration
02.2017 - 02.2018

Kelly Service
10.2016 - 02.2017

Subway
09.2016 - 12.2016

Assistant Manager

Valvoline Instant Oil Change
06.2015 - 08.2016

Service center assistant

Jiffy Lube
06.2014 - 03.2015

Cleaner

Mars Cleaning Service
07.2011 - 09.2013

Technical Degree - Emergency Medical Technology

CVTC

High School Diploma -

Wilmot Union High School

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