Summary
Overview
Work History
Education
Skills
Timeline
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Aubrey Gravelle

New Auburn,WI

Summary

Dynamic, easy going professional with a proven track record at Osthoff Resort, enhancing property beauty and guest satisfaction through expert landscape design and exceptional customer service. Skilled in and find lots of joy and interest in native plant knowledge and creative thinking while also adapting well to different and always changing environments. Enjoy the opportunities to give others positive experiences in both customer and co-worker environments.. Committed to always do good, bringing an adaptable, collaborative and calm spirit to projects. Outgoing and personable with knack for creating welcoming atmosphere and fostering customer satisfaction. Always looking for new ways to expand my knowledge and learn new things.

Overview

6
6
years of professional experience

Work History

Lead Barista

Xpeditions Coffee Co.
09.2023 - Current
  • Utilize strong communication skills to strengthen work environment and comfort for co workers, leading to strong productivity.
  • Maintain store professionalism by cleaning and sanitizing work areas daily.
  • Resolve customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Use POS system to accurately enter orders, handle money and process payments.
  • Prepare yummy drinks such as smoothies, cappuccinos, lattes and mochas.
  • Kindly and patiently interact with customers during hectic periods to promote an easy going, positive environment.

Landscape Technician

Osthoff Resort
06.2021 - 07.2023
  • Utilized specialized equipment/heavy machinery safely to accomplish tasks efficiently while minimizing risks associated with each job site.
  • Performed regular maintenance tasks, such as mowing, edging, trimming, and pruning, enhancing property beauty.
  • Enhanced owner satisfaction by always delivering high-quality landscape services and maintaining clear communication.
  • Provided training and guidance to new team members, sharing knowledge of best practices and specific standards for exceptional work done.
  • Developed awesome knowledge of native plant species and perennial and annual flowers.
  • Installed and arranged pots and garden beds around property with an exceptionally creative spark.
  • Cut trees and shrubs to shape and maintain landscape.
  • Maintained gardening tools by replacing blades and fluids.
  • Collaborated with team members to complete large-scale projects.

Innkeeper

Boulder Canyon Inn
04.2019 - 03.2020
  • Guest check-in. Organized and recommended restaurants, hikes, guided tours, activities in the area.
  • Handled guest complaints professionally, promptly addressing issues and situations to ensure satisfaction.
  • Maintained pristine facilities through accurate housekeeping and regular maintenance tasks.
  • Prepared breakfast and desserts for guest.
  • Organized and made reservations on both phone and computer.
  • Prepared fires ensuring the guests had a cozy environment to relax in the evenings.


Education

Certificate of Herbal Medicine Making - Herbal Medicine Making

Chestnut School of Herbalism
Weaverville, NC Online
08-2021

No Degree - Interdisciplinary Studies

Naropa University
Boulder, CO
06-2020

Skills

  • Adaptability and Flexibility
  • Creative Thinking
  • Landscape/Garden design
  • Plant identification
  • Teamwork and Collaboration
  • Customer Service
  • Using hand tools/Machinery
  • Planting Techniques

Timeline

Lead Barista

Xpeditions Coffee Co.
09.2023 - Current

Landscape Technician

Osthoff Resort
06.2021 - 07.2023

Innkeeper

Boulder Canyon Inn
04.2019 - 03.2020

Certificate of Herbal Medicine Making - Herbal Medicine Making

Chestnut School of Herbalism

No Degree - Interdisciplinary Studies

Naropa University
Aubrey Gravelle