Anael Sun
Los Angeles,CA
Summary
Focused and versatile professional enjoys creating memorable beverages for customers in busy establishments. Outgoing and friendly with excellent interpersonal communication strengths. Enthusiastic demeanor coupled with enduring composure during busy peak periods. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
5
5
years of professional experience
Work History
Lead Barista
Board House Coffee
Santa Monica, Los Angeles CA
10.2022 - Current
- Shifts for opening, closing, and peak shifts; led preparation of batches of iced teas, cold brew, and hot coffee daily
- Trained in latte art and 30+ specialty coffees and teas including chai, matcha, long black, flat white, traditional macchiato
- Manage cash register, checking opening and closing cash accounts and compiling daily cash flow reports, balancing register
- Research and compile knowledge about coffee roasting process and growing methods for 10 different blends
- Facilitated individualized coffee recommendations and educate 100+ interested customers on sources and processes of store's beans
- Maintaining and cleaning espresso machine and sanitizing surfaces and equipment several times per day, daily calibration of grind and bean
- Pleasantly interact with customers during hectic periods to promote fun, positive environment.
Barista
Starbucks
Los Angeles, CA
08.2022 - 01.2023
- Memorized over 100+ coffee, tea, and cocoa beverages, serving 150+ customers a day and upwards of 750+ drink and food orders per week
- Organized preparation of large-batch hot and cold brew coffee daily during opening and peak shifts, as well as specialty coffee and tea
- Oversaw sanitization of coffee equipment multiple times during each shift, inspected pre-packaged foods quality to avoid pilferage and spoilage, ensuring 100% safety of food according to health and safety guidelines
- Operated POS system, facilitating over 150+ transactions each day while maintaining conversation and friendly customer service
- Increased customer ratings by 8 points upon first month of employment, and received several reviews on friendly and accommodating service
Front Line Manager
Milk Tea World, LLC
Santa Cruz, CA
03.2021 - 07.2022
- Spearheaded implementation of innovative ideas for new promotions, recipes, environmentally friendly measures, advertisements, and social media marketing, resulting in an increase in new and returning customers and an $8,400 increase in monthly sales
- Managed and created scheduled weekly content creation for brand, including photography, editing, and customer engagement with promotions and regular posting to Instagram
- Developed more effective scheduling and inventory ordering systems, increasing store efficiency and reducing stockouts and understaffing within 1 month of becoming manager
- Displayed intuitive judgment and ingenuity in anticipating and meeting unexpected situations, including flooding and plumbing issues
- Directed and coached a team of thirteen in crafting artisan teas and providing customer service to a wide array of customers
Costume Designer/Shop Assistant
UCSC Costume Shop
Santa Cruz, CA
10.2019 - 06.2022
- Collaborated with costume designers in selecting garments for 20+ productions, along with pulling garments for own designs
- Supervised teams of up to 6 to design costumes with innovative solutions, keeping tight schedules and budgets in mind
- Analyzed stories and scripts in active communication with directors to determine costume needs with visions in mind
- Created looks for upwards of 100+ characters for each individual personalities and aesthetics, in line with director's vision, set/lighting designer's needs, and aesthetics of individual productions
- Demonstrated expert organization and planning through costume plots and ordering extensive costume inventory of over 1000 vintage and original garments
- Led weekly department meetings, communicated budget, supply, and design-based needs
- Applied principles of pleating, hand-sewing, embroidery, leatherworking, natural dyes, and metalworking to bring and learn new techniques and designs, bringing fresh perspectives and ideas to 5 separate productions
- Repaired and tailored 200+ costumes, designated to remain on set during rehearsals to help with questions, repairs, costume changes, and more
Director/Financial Director
Slugs In Fishnets Rocky Horror Shadowcast
Santa Cruz, CA
09.2018 - 06.2022
- Experienced with Adobe Premiere Pro, Canvas, After Effects, and Photoshop to create graphics and edit photography/videos for content creation and event promotion
- Maintained email, Discord, and Instagram for organization with audition calls, event promotion, photography and retouching, graphic design, and consumer engagement, increased membership by roughly half
- Managed team's content creation efforts in regular planning meetings, brainstorms, and pre-production meetings by bringing energy, enthusiasm, ideas, and solutions to meetings, leading to a 70% increase in online engagement
- Planned and executed 5 online events to engage audience and recruit new members including online promotion by more than 30 members and content creation for promotion and advertisement
- Trained in multiple leadership and financial leadership courses, gained skills required to plan and allot a budget for costumes, props, licensing, and events for 10+ shows performed each year
- Facilitate conflict resolution between individuals within group, 5 team building exercises, and active conversations about consent and respect as performers
- Collaborated with a team of 3 as Director to form entertainment group to showcase talented performers, actors, and dancers; organized auditions and planned stage shows across 3 theaters attended by 200+ people each show, selling out for most performances
- Led auditions, casting, rehearsals, dress rehearsals, performances, closings, and meetings for over 3 years
Education
Bachelor of Arts - Theater Arts
University of California, Santa Cruz (UCSC)
Santa Cruz, CA06.2022
Skills
- Excellent at clear, confident, and open communication
- Strategic and creative problem solving; inane attention to detail and organization
- Adaptability and flexibility
- Inventory Management
- Scheduling
- Latte Art
- Interpersonal skills
- Training and onboarding employees
- Ability to lift 50 pounds
- Time management under strict time constraints and high pressure situations
- Microsoft Office Suite (Word, PowerPoint, and Excel)
- ServSafe certified in food safety and management training
Timeline
Lead Barista
Board House Coffee
10.2022 - Current
Barista
Starbucks
08.2022 - 01.2023
Front Line Manager
Milk Tea World, LLC
03.2021 - 07.2022
Costume Designer/Shop Assistant
UCSC Costume Shop
10.2019 - 06.2022
Director/Financial Director
Slugs In Fishnets Rocky Horror Shadowcast
09.2018 - 06.2022
Bachelor of Arts - Theater Arts
University of California, Santa Cruz (UCSC)