Isaac Williams
Cincinnati
Summary
Driven and multifaceted professional with over 7+ years of experience in business operations and customer service management. Proven expertise in multiple business critical skills along complimented by strong interpersonal skills developed from extended interaction with customers, clients, and coworkers. Quick and fast learning with operating systems, while versed in Microsoft office and the like to ensure efficiency within fast paced work environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Color Brite Display
Cincinnati, OH
03.2024 - Current
- As Operations Manager my position encompasses the tasks that are needed for successful operation for day to day projects. In the warehouse setting in which this is set, It requires not only the ability to work with others but also attention to detail in inventory control. Further, it requires use of logistics systems, shipping systems, and knowledge of accounting systems to ensure invoicing accuracy and processing.
Call Center Supervisor
Wingate Heating, Cooling, and Plumbing
Forest Park, OH
12.2018 - 02.2024
- A job with high public interaction, I began this position as a CSR and within 4 months was promoted due to work ethic and interpersonal skills. This supervisor position required working with customers one on one creating solutions and educating them on any issues they may have, communicating with my employees, meeting company sales quotas, creating and reimplementing training routines for new hires and existing employees alike, and completing other associated work.
- This job taught me leadership skills, time management, and how to find ways to improve processes.
Fabricator
Industrial Ladder and Supply
Fairfield, OH
06.2018 - 11.2019
- This position required me to use various power tools to fabricate steel products and install them into commercial grade vehicles. This position taught me inventive thinking, the ability to adapt, as well as using my time as efficiently as possible.
Education
High school diploma - GED
Fairfield High School
Fairfield, OHSkills
- Customer complaint resolution
- Interpersonal skills
- Negotiation
- Cross-functional collaboration
- Call center experience
- Inventory control
- Productivity software
- Dispatching
- Microsoft Office
- ERP systems
- Phone etiquette
- Mechanical operation
- Order fulfillment
- CRM software
- Organizational skills
- Computer literacy
- Logistics
- HVAC
- Customer service
- Phone communication
Certification
- Dver's License August 2020 to August 2024
- Driver's License
Timeline
Operations Manager
Color Brite Display
03.2024 - Current
Call Center Supervisor
Wingate Heating, Cooling, and Plumbing
12.2018 - 02.2024
Fabricator
Industrial Ladder and Supply
06.2018 - 11.2019
High school diploma - GED
Fairfield High School
Additional Information
Authorized to work in the US for any employer