Lucy Martinez
Aqua Pure LLC
Humble
1
Language
1
Certification
10
years of professional experience
Motivated professional with an engaging personality and flexible approach. Talented customer service admin bringing skills in order management, payment processing, and upselling. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences. Consistently offer targeted recommendations to meet individual customer needs.
Work History
Operations Manager
4 Years 3 Months- Responded to phone calls, texts, and emails regarding water system issues, ensuring timely resolution.
- Managed sensitive customer information securely and discretely.
- Take payments over phone and online for purchases of services provided by the company.
- Access priority on issues regarding water systems called in by homeowners.
- Coordinated scheduling of maintenance appointments and service calls to optimize service delivery.
Barista/Cashier/Supervisor
1 Year 7 Months- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores improving sales.
- Maintained and repaired espresso equipment and coffee machines to ensure optimal performance.
- Organized, labeled, and arranged merchandise on shelves.
- Responsible for last call and closing restaurant down. Ensuring register is accounted for and set up for the next day.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Developed weekly staff schedules to ensure adequate coverage.
- Managed inventory levels and tracked incoming sales promptly.
- Executed last call procedures and closed restaurant operations efficiently. Ensuring register is accounted for and set up for the next day.
Certified Trainer / Server
1 Year 2 Months- Greeted new customers, discussed specials, and took drink orders.
- Upsold high-profit items like appetizers and mixed drinks, contributing to increased sales.
- Resolved customer complaints using communication and problem-solving skills, fostering long-term loyalty.
- Ensured compliance with legal age requirements by checking IDs for alcohol sales.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Trained and mentored 10 new personnel, ensuring effective integration into various roles.
Food Truck Operator/Business Manager
5 Years- Operated food truck at various events
- Administered accounts and managed business operations
- Operated food truck during events, ensuring timely service and customer satisfaction.
- Managed inventory levels, coordinating supplies to minimize waste and optimize menu offerings.
- Trained new staff on food preparation techniques and safety protocols, enhancing team efficiency.
Server
9 Months- Greeted new customers, discussed specials, and took drink orders.
- Upsold high-profit items like appetizers and mixed drinks, contributing to increased sales.
- Resolved customer complaints using communication and problem-solving skills, fostering long-term loyalty.
- Verified customer age by checking identification before serving alcohol.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Office Manager
1 Year 2 Months- Resolved conflicts and de-escalated concerns, utilizing attention to detail and problem-solving skills to maintain a harmonious office environment.
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
- Conducted interviews, hired, and trained new employees to ensure alignment with organizational qualifications and culture.
- Managed office operations, including HR functions, file management, and inventory control, to support overall organizational efficiency.
Sales Manager
1 Year 8 Months- Developed proficiency in creating spreadsheets and utilizing pivot tables to enhance data analysis.
- Troubleshot problems with office equipment and software to help staff stay productive and on-task.
- Troubleshooted problems with office equipment and software to help staff stay productive and on-task.
- Managed communication channels, including phones, faxes, and emails, while maintaining patient confidentiality standards.
- Answered phones, faxes, and emails while upholding all patient confidentiality protocols and standards.
Floor Associate
3 Years 7 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize product displays for maximum visibility.
- Assisted in maintaining store organization and cleanliness to enhance customer experience.
- Managed inventory levels through accurate stock counts and timely replenishment processes.
Education
Associate of Science - Business
Associate of Science - Psychology
High School Diploma
Skills
Bilingual communication
Problem resolution
Restaurant operations
Customer complaint resolution
Employee engagement
Beverage management
Product expertise
Cash management
Customer service
Task prioritization
Data management
Staff training
Certification
- Food Handler Certification
- TABC Certified
Languages
Spanish
Timeline
Certified Trainer / Server
Christian's Tailgate Bar & Grill
10.2022 - 12.2023Read More
Barista/Cashier/Supervisor
Urban Eats
06.2022 - 01.2024Read More
Operations Manager
Aqua Pure LLC
05.2022 - CurrentRead More
Server
Christian's Tailgate Bar & Grill
01.2022 - 10.2022Read More
Office Manager
Aqua Life of Houston
08.2020 - 10.2021Read More
Food Truck Operator/Business Manager
Mi Rancho Roasted Corn
12.2018 - 12.2023Read More
Sales Manager
Vicostone Quartz
10.2018 - 06.2020Read More
Floor Associate
Vans Off The Wall
06.2016 - 01.2020Read More
Chavez High School
High School Diploma
Read More
Houston Community College
Associate of Science from Business
Read More
Houston Community College
Associate of Science from Psychology
Read More