Alexander Georgiev
Amazon
Point Pleasant Beach,NJ
2
Languages
15
years of professional experience
Operations Manager with experience in both UTR and OTR Operations, focused on process improvements and cost reduction. Skilled in effective communication and team building, I have successfully enhanced operational efficiency and trained staff to meet quality standards. Bilingual in English and Bulgarian, I foster cultural awareness in diverse teams.
Work History
Operations Manager
2 Years 4 Months- Developed and implemented process improvements that increased operational efficiency across departments.
- Directed operations staff by providing guidance and training to achieve company objectives.
- Directed operations staff by providing guidance and training to achieve regional-set goals.
- Coordinated staff schedules and training programs to optimize inventory management and reduce downtime.
- Analyzed data trends to identify areas for operational enhancement and implement cost-efficiency mechanisms.
- Analyzed daily reports to identify trends in production performance metrics for informed decision-making.
- Oversaw compliance with safety regulations and quality standards throughout operations.
- Trained and mentored leaders on safety protocols and operational procedures.
Area Manager of Operations
9 Months- DSP & Fleet Management: Managing relationships with Delivery Service Providers (DSPs) to ensure full route capacity and compliance with fleet vehicle standards.
- Metric Optimization: Ownership over metrics like Concessions, DCR (Delivery Completion Rate), FICO safety scores, First-Time Delivery, and POD (Photo on Delivery) compliance.
- Dispatch & Loadout Execution: Overseeing the morning wave dispatch while enforcing strict AIAO guidelines to ensure the safety of drivers and Amazon employees.
- On-Road Safety & Compliance: Auditing driver safety programs and investigating on-road incidents to reduce the OSHA recordable incident rate.
- Capacity Planning: Reviewing operational forecasts to determine route counts, handling seasonal scaling (Peak season), and deploying Amazon Flex drivers to cover gaps.
Area Manager
2 Years 1 Month- DSP & Fleet Management: Managing relationships with Delivery Service Providers (DSPs) to ensure full route capacity and compliance with fleet vehicle standards.
- Metric Optimization: Ownership over metrics like Concessions, DCR (Delivery Completion Rate), FICO safety scores, First-Time Delivery, and POD (Photo on Delivery) compliance.
- Dispatch & Loadout Execution: Overseeing the morning wave dispatch while enforcing strict AIAO guidelines to ensure the safety of drivers and Amazon employees.
- On-Road Safety & Compliance: Auditing driver safety programs and investigating on-road incidents to reduce the OSHA recordable incident rate.
- Capacity Planning: Reviewing operational forecasts to determine route counts, handling seasonal scaling (Peak season), and deploying Amazon Flex drivers to cover gaps.
Area Manager
6 Months- Team Leadership: Manage, mentor, and coach a shift team of 40–100+ warehouse associates.
- Safety Compliance: Deploy employee safety programs and enforce Amazon strict safety standards.
- Performance Metrics: Track and improve Key Performance Indicators like productivity, throughput, and delivery speed.
- Process Improvement: Optimize workflows and solve complex operational or inventory challenges.
- Shift Management: Coordinate flexible shift timetables and resource allocation.
Fulfillment Associate
1 Year 6 Months- Inventory Management: Receive incoming shipments, offload stock, and stow products into designated storage locations as well as perform inventory count audits.
- Picking and Packing: Locate and select customer items from shelves, pack orders securely into boxes, and prepare them for delivery.
- Scanning and Tracking: Use handheld electronic scanners and computer terminals to process inventory.
Customer Service Representative
1 Year 5 Months- Guided customers in product selection, ordering, billing, returns, and exchanges, ensuring smooth transactions.
- Resolved product inquiries and service issues, enhancing customer experience.
- Worked with team members to enhance service delivery and boost customer satisfaction.
- Acted as a liaison between customers and technical support for issue resolution.
Education
Bachelor of Science - Biology
Associate of Science - Biology
- Phi Theta Kappa Honor Society Member
- Cum laude graduate
Skills
Operations oversight
Quality control
Cost reduction
Staff development
Time management
Team building
Cultural awareness
Effective communication
Decision-making
Bilingual communication
Additional Information
English, French, Bulgarian
Languages
English
Native/ Bilingual
Bulgarian
Native/ Bilingual
Timeline
Operations Manager
Amazon
05.2024 - CurrentRead More
Area Manager of Operations
Amazon (AMZL)
09.2023 - 06.2024Read More
Area Manager
Amazon (AMZL)
08.2021 - 09.2023Read More
Area Manager
Amazon (FC)
02.2021 - 08.2021Read More
Fulfillment Associate
Amazon (FC)
07.2019 - 01.2021Read More
Customer Service Representative
IBM
02.2012 - 07.2013Read More
Ocean County College
Associate of Science from Biology
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Kean University
Bachelor of Science from Biology
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