Juanita Galeana
Portland
Summary
Dynamic Operations Manager with a proven track record at Speedy Delivery LLC, excelling in strategic planning and client engagement. Expert in inventory management and staff training, I drive operational efficiency and enhance team collaboration, achieving significant improvements in productivity and customer satisfaction. Fluent in Spanish, I foster strong relationships across diverse teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
14
14
years of professional experience
Work History
Operations Manager
Speedy Delivery LLC
Portland
03.2025 - 07.2025
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Performed cost analysis for various projects to determine budget requirements.
- Developed key performance indicators to measure effectiveness of operational processes.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Planned delivery routing, team workflows, and promotional initiatives.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Created detailed reports on the performance of individual departments within operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Collaborated with team leaders on quality audits.
- Responded to information requests from superiors, providing specific documentation.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Assistant Manager
Home Delivery Link
Portland
04.2024 - 03.2025
- Coordinated delivery schedules to optimize routing and minimize delays.
- Managed inventory levels to ensure timely product availability for customers.
- Assisted in training new team members on operational procedures and customer service.
- Developed procedures for efficient handling of customer inquiries and complaints.
- Oversaw daily operations to maintain compliance with safety and quality standards.
- Implemented process improvements to enhance workflow efficiency and team collaboration.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Operations Manager
Temco Logistics
Portland
09.2020 - 07.2023
- Managed inventory control processes to maintain optimal stock levels.
- Developed standard operating procedures for warehouse management tasks.
- Oversaw scheduling and resource allocation for operational teams.
- Implemented quality control measures to ensure service excellence.
- Collaborated with cross-functional teams to resolve operational challenges efficiently.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created detailed reports on the performance of individual departments within operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Presented performance and productivity reports to supervisors.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Streamlined daily operations to enhance team efficiency and workflow.
- Coordinated logistics activities to ensure timely delivery of goods and services.
- Trained staff on safety procedures and operational best practices.
- Structured HR consulting services to support clients during organizational developments and changes
Bilingual Lead
Ritchie Trucking Service
Portland
09.2017 - 09.2020
- Dispatch/ tracking trucks
- Reschedules and schedule deliveries
- CHECK IN routes
- Inbound and Outbound calls
- Requesting Work order
- Calling to make replacements
- Interviewing
- Hiring
- Front desk
- Schedule staff schedule/break/lunches
- Covering co workers shifts
- Work with new home development contractor
Dispatcher
MOR Furniture
Portland
05.2017 - 09.2017
- Working in MOR headquarters doing dispatching
- Taking incoming calls from customers and drivers; Tracking the trucks route
- Filing invoices, taking calls, faxing, data entry, filling orders
Tax Preparer
New Republic
Los Angeles
01.2017 - 05.2017
- Greeting customers as they walked in
- Running estimations with customers and helping them to understand
- Filing and faxing information
Inclusion Assistant
Portland Parks and Recreation
Portland
06.2015 - 12.2015
- Taught over 1,000 kids science for several summers
- Administrative Duties: filing, faxing, data entry, phone calls, phone screening for interviews
- Microsoft Products (Word, Excel, PowerPoint)
- Interviewed teenage children to be counselors for the summer
Volunteer
Step Up
Portland
05.2011 - 09.2012
- Assisted parents and children in checking in, picking up, and daily needs.
- Supervised children on the playground and classrooms
- Taught basic skills to young children and helped with snacks
Education
General Studies -
Mt Hood Community College
Portland, OR01.2022
High School -
Roosevelt High School
Portland, OR06.2015
Skills
- Dispatching
- Customer relationship management
- Inventory management
- Operational procedures
- Staff training
- Team collaboration
- Language proficiency
- Effective communication
- Issue resolution
- Strategic planning
- Problem solving
- Client engagement
- Data analysis
- Human resource management
- Problem resolution
- Interpersonal communication
- Conflict resolution
- Social perceptiveness
- Multitasking
- Clerical support
- Basic math
- Self-Directed
- Computer skills
- Organizational skills
- Networking
- Relationship building
- Communication
- Collaboration
- Operational management
- Process improvement
- Compliance oversight
- Leadership development
- Performance analysis
- Operational efficiency
- Document control
- Resource coordination
- Troubleshooting and problem solving
- Incidents management
- Operations management
- Goal setting
- Workflow optimization
- Negotiation
- Customer relationship management (CRM)
- MS office
- Data management
- Operations oversight
- Schedule oversight
- Performance monitoring
- Customer retention
- Staff retention
- Cultural awareness
- Multi-site operations
- Employee motivation
- Crisis management
- Management
- Work flow planning
- FLUENT IN [Spanish]
- Project planning and development
- Team leadership
- Building and facility management
- Delegation
- Logistics oversight
- Shipping and receiving operations
- Import and export operations
- Vendor relationship management
- Client relationship management
- Logistics software knowledge
- Transportation management
- ERP system proficiency
- Team management
- Carrier management
- Fleet dispatch
- Transportation management systems
- Route optimization
- Freight coordination
- Shipment scheduling
- Warehouse management
- Logistics analysis
- Transportation activity management
- Order fulfillment
- Logistics management
- Warehouse operation oversight
- Customs compliance
- Shipping and receiving
- Supplies inventory
- Storage oversight
- Logistics planning
- Logistics systems
- Teamwork
- Multitasking Abilities
- Product transportation
- Scheduling logistics
- HR consulting
- Time management
- Employee training
- Excellent communication
- Quality control
- Task prioritization
- Team building
- Active listening
- Supervision and leadership
- Analytical and critical thinking
- Organization
- Verbal communication
- Organization and time management
Timeline
Operations Manager
Speedy Delivery LLC
03.2025 - 07.2025
Assistant Manager
Home Delivery Link
04.2024 - 03.2025
Operations Manager
Temco Logistics
09.2020 - 07.2023
Bilingual Lead
Ritchie Trucking Service
09.2017 - 09.2020
Dispatcher
MOR Furniture
05.2017 - 09.2017
Tax Preparer
New Republic
01.2017 - 05.2017
Inclusion Assistant
Portland Parks and Recreation
06.2015 - 12.2015
Volunteer
Step Up
05.2011 - 09.2012
General Studies -
Mt Hood Community College
High School -
Roosevelt High School