Cael Lambe
West Dundee,IL
Summary
Experienced logistics and operations manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
1-800-GOT-JUNK?
10.2024 - Current
- Oversee daily operations of 100 employees of junk removal services.
- Schedule and dispatch teams to customer locations, monitor team performance, and ensure compliance with company policies.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Improve performance and productivity by providing support and implementing ideas for better workflow.
Lead Logistics Manager
Two Men and A Truck
04.2022 - 09.2024
- Ensure regulatory compliance of logistics operations, including transportation safety standards and requirements
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly
- Coordinated dispatching of 25-35 drivers to accomplish daily delivery requirements
- Operated forklifts for incoming and outgoing shipments
- Managed a team of drivers, providing support and guidance to improve performance and productivity
- Coordinated logistics operations during high-demand periods, ensuring smooth transitions between shifts for seamless service delivery
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Head Baseball Coach
Lake Forest School District
11.2022 - 07.2023
- Managed scheduling of games, practices and travel arrangements throughout the season
- Conducted private lessons and group lessons for players wanting to expand on their skills
- Developed players' skills through targeted practice sessions and individualized feedback, leading to improved game results
- Analyzed game footage to identify areas for improvement and developed strategies for our opponents
- Cultivated strong communication channels between coaches, players, parents, and administration for seamless program operation
- Developed team unity and cohesiveness throughout the season
Service Manager
Lako Industrial
06.2021 - 08.2022
- Responsible for the repairing and refurbishing of Scissor Lifts, including grinding, painting, replacing parts, and testing out equipment to ensure adequate quality
- Handled loading and unloading of all inbound/outbound deliveries
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction
- Safely executed complex lifts using appropriate rigging and load calculations, resulting in zero accidents or injuries during operation
- Reviewed technical documentation to complete equipment maintenance and repair
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
Package Handler
FedEx
08.2019 - 03.2020
- Ensured all packages were properly packed and loaded, following written and verbal instructions from the warehouse manager
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages
Education
Some college coursework completed -
Dominican University
River Forest, IL01.2022
Some college coursework completed -
Mount Mercy University
Cedar Rapids, IA01.2021
Some college coursework completed -
Southeastern Community College
Burlington, IA01.2019
Some college coursework completed -
William Penn University
Oskaloosa, IA01.2018
Diploma -
Union High School
LaPorte City, IA01.2017
Skills
- Operational Management
- Shipping & Receiving Operations
- Customer Service
- Attentive Communication
- Skilled in Conflict Management
- Dispatching
- Logistics Management
- Transportation Management
- Problem-Solving
- Critical Thinking
- Scheduling
- Staff Leadership and Supervision
Certification
- Forklift Certification
- Driver's License
Timeline
Operations Manager
1-800-GOT-JUNK?
10.2024 - Current
Head Baseball Coach
Lake Forest School District
11.2022 - 07.2023
Lead Logistics Manager
Two Men and A Truck
04.2022 - 09.2024
Service Manager
Lako Industrial
06.2021 - 08.2022
Package Handler
FedEx
08.2019 - 03.2020
Some college coursework completed -
Mount Mercy University
Some college coursework completed -
Southeastern Community College
Some college coursework completed -
William Penn University
Diploma -
Union High School
- Forklift Certification
- Driver's License
Some college coursework completed -
Dominican University
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