Raul Algarin Caraballo
Mount Prospect,IL
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
16
16
years of professional experience
Work History
Operations Manager
Flightline Support Group LLC
08.2023 - Current
- Directed daily operations to enhance efficiency and productivity across all departments.
- Implemented strategic initiatives to improve customer satisfaction and retention rates.
- Monitored performance metrics, identifying areas for improvement and implementing solutions.
- Cultivated a positive workplace culture through effective communication and employee engagement initiatives.
Duty Manager
Swissport USA
02.2015 - 08.2023
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Coordinated staff scheduling to optimize workforce efficiency and coverage.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented training programs for new hires, promoting skill development and retention.
- Trained employees in essential job functions.
Lead Ramp Agent
United Airlines
03.2012 - 09.2015
- Supervised ramp operations to ensure timely aircraft departures and arrivals.
- Trained and mentored new ramp agents on safety protocols and operational procedures.
- Coordinated loading and unloading of baggage, ensuring compliance with weight restrictions.
- Conducted inspections of ground equipment for safety and maintenance needs.
Aircraft Fueler
Servisair
03.2010 - 08.2012
- Conducted fuel quality checks to ensure compliance with safety and regulatory standards.
- Operated fuel delivery systems, efficiently transferring fuel to aircraft under strict protocols.
- Collaborated with ground crew to coordinate fueling schedules, optimizing turnaround times for flights.
- Trained new staff on safety procedures and equipment operations, enhancing team performance and reliability.
Education
Certificate - Business Management
William Rainey Harper College
Palatine, IL06-2026
Associate of Applied Science - Civil Engineering
Instituto Tecnologico De Puerto Rico
Ponce, PR06-2008
Skills
- Operations oversight
- Operations oversight
- Operations oversight
- Operations oversight
- Operations oversight
- Operations oversight
- Operations oversight
- Operations oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Generated total revenue of +14% from estimated yearly revenue in year 1.
- Generated total revenue of +17% in year 2 with a seven day operation.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Flightline Support Group LLC
08.2023 - Current
Duty Manager
Swissport USA
02.2015 - 08.2023
Lead Ramp Agent
United Airlines
03.2012 - 09.2015
Aircraft Fueler
Servisair
03.2010 - 08.2012
Certificate - Business Management
William Rainey Harper College
Associate of Applied Science - Civil Engineering
Instituto Tecnologico De Puerto Rico