Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Aleman

Miami

Summary

Dynamic Operations Manager at CVS Health with proven leadership in team development and compliance. Expert in workflow optimization and data analysis, driving operational efficiency and cost reduction. Bilingual communicator skilled in employee onboarding and training, fostering strong relationships and enhancing performance. Committed to achieving excellence in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Operations Manager

CVS Health
Miami
08.2021 - Current
  • Team Leadership: Led a team through staffing challenges by promoting collaboration and effective coaching.
  • Compliance & Safety: Maintained CVS policy and safety compliance; processed I-9s and ensured documentation accuracy.
  • Training & Development: Onboarded and trained new hires, supporting strong retention and performance.
  • Operational Efficiency: Improved inventory and merchandising processes to boost sales and reduce discrepancies.
  • HRIS (Workday): Managed employee records and performance metrics to support data-driven decisions.
  • Financial Management: Managed budgets and analyzed reports to cut costs without affecting performance.

Shift Supervisor

CVS Health
Miami
08.2019 - 08.2021
  • Shift Supervision: Oversaw pharmacy and front-end operations, ensuring labor law compliance and efficient scheduling.
  • Workflow Optimization: Streamlined processes to boost operational efficiency.
  • Team Collaboration: Collaborated closely with staff to maintain high service standards.
  • Issue Resolution: Resolved daily operational challenges to ensure smooth service.

Client Account Specialist

Advance Tire Wholesale
Miami
08.2018 - 08.2019
  • Client Relations: Built strong customer relationships through personalized outreach and custom promotions.
  • Account Management: Managed billing, payments, and discrepancies while supporting month-end reporting.
  • Product Expertise: Maintained deep product knowledge to deliver confident, purposeful sales support.

Education

Professional MBA -

Florida International University
Miami, Florida
12.2024

Bachelor of the Arts in Liberal Arts -

Florida International University
Miami, Florida
08.2023

Associate of Arts - Psychology

Miami Dade College
Miami, Florida
08.2020

Skills

  • Employee onboarding and training
  • Time management
  • Bilingual communication
  • Leadership skills
  • Training and development
  • Effective communication
  • Workflow optimization
  • Interpersonal skills
  • Workday proficiency
  • Microsoft Office Suite
  • Documentation review
  • Google Workspace proficiency
  • Canva expertise
  • Adobe Acrobat skills
  • Computer literacy
  • Data analysis

Timeline

Operations Manager

CVS Health
08.2021 - Current

Shift Supervisor

CVS Health
08.2019 - 08.2021

Client Account Specialist

Advance Tire Wholesale
08.2018 - 08.2019

Professional MBA -

Florida International University

Bachelor of the Arts in Liberal Arts -

Florida International University

Associate of Arts - Psychology

Miami Dade College

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