Brandy Moore Lacefield
Olathe,KS
Summary
Goal-driven Assistant Store Manager with a proven track record of surpassing revenue and profit targets while effectively managing inventory shrinkage. Expertise in monitoring inventory levels, optimizing merchandising strategies, and coordinating stock rotation to enhance operational efficiency. Recognized for exceptional problem-solving skills and the ability to create a customer-centric shopping experience. Aiming to leverage management acumen in a dynamic retail environment to drive sustained growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Full Time Assistant Store Manager
Gap Incorporated/ Banana Republic
Kansas City, MO
05.2023 - Current
- Oversaw sales activities to guarantee customer satisfaction and the quality of products.
- Oversaw the store's daily operations, encompassing customer service, inventory control, and the scheduling of staff.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Assisted in the development and implementation of store policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Scheduled staff shifts and managed payroll records for all employees.
- Coordinated daily operations and ensured efficient workflow throughout the store.
- Developed weekly sales reports to track progress towards goals.
- Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.
- Trained new staff on operational procedures, product knowledge, and customer service practices.
- Ensured that merchandise displays were attractive, well-stocked, organized, and properly labeled.
- Responded promptly to any emergency situations or security concerns that arose in the store.
- Managed cash register transactions accurately to prevent loss or theft.
- Reviewed sales figures on a daily basis to monitor progress against targets.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained inventory by checking merchandise to determine levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Assistant Store Manager
Gap Inc Direct
San Antonio, Texas
01.2016 - 07.2024
- Allocated work to team members, defining goals and importance.
- Guided and mentored store employees to optimize work operations.
- Assigned tasks tailored to employee strengths to enhance operational efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular walk-throughs to address store appearance and professionalism issues.
- Ensured compliance with all safety regulations throughout the store premises.
- Trained new employees on store policies, procedures and customer service standards.
- Directed processes to secure accurate cash management.
- Evaluated sales metrics for effective business strategy development.
- Utilized exceptional communication skills to converse with clients.
- Partnered with colleagues to ensure timely completion of objectives.
- Maintained updated knowledge through continuing education and advanced training.
- Coordinated replenishment processes to maintain optimal stock levels for operations.
- Swiftly assessed client needs ensuring efficiency.
- Applied effective problem-solving techniques to resolve issues.
- Collaborated effectively with diverse coworkers to achieve objectives.
- Executed scheduled maintenance and updates.
- Generated detailed documentation on relevant business activity.
- Oversaw daily operations, arranging shifts and delegating tasks.
- Formulated staff timetables and designated roles for team members.
- Evaluated activity reports to assess goal achievement.
- Coordinated store activities focusing on inventory control, staff rotation, and effective customer support.
Education
Teacher - Multi Style Yoga Teaching Training
KASHISH YOGA International Yoga Teacher Training
India 11-2024
Master Certified Life Coach - Psychology
Certified Life Coach Institute
13395 Voyager Parkway Ste 130-764 Colorado Springs10-2021
Dental - Dental Hygiene
Dental Career Foundation
Carmel, IN05-2001
Skills
- Operational Workflow Optimization
- Markdown Optimization
- POS System Implementation
- Guiding Team Development
- Inventory Rotation Expertise
- Store Operations
- Customer Service Leadership
- Store organization
- Cost Optimization
- Organizational Strategy
- Employee Time Management
- Employee Onboarding Training
- Employee Skill Enhancement
- Customer service and engagement
- Theft Prevention Strategies
- Brand Promotion
- Collaborative Leadership
- Effective Troubleshooting
- Customer Satisfaction Management
- Talent Acquisition and Development
- Goals and performance
- Point Of Sale Operations
- Strategic Sales Planning
- Motivational Strategies
Affiliations
- Paddle Boarding
- Yoga Teacher
- Inner Matrix Classes
- Mountain Bicycling
- Fitness training
- Reading
- Life Coach Trainer
- Hiking
Accomplishments
- Yoga Certification
- Life coach Certification 101,102 badges
- Prior Military key spouse award
Certification
- Dental
- Yoga
- Life Coach
Timeline
Full Time Assistant Store Manager
Gap Incorporated/ Banana Republic
05.2023 - Current
Assistant Store Manager
Gap Inc Direct
01.2016 - 07.2024
Teacher - Multi Style Yoga Teaching Training
KASHISH YOGA International Yoga Teacher Training
Master Certified Life Coach - Psychology
Certified Life Coach Institute
Dental - Dental Hygiene
Dental Career Foundation
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