Dina Toumi
New Milford,NJ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished Assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Full Time Assistant Store Manager
Pacific Sunwear
East Rutherford, NJ
03.2021 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Sales Associate
Pacific Sunwear
East Rutherford, NJ
10.2020 - 03.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Lifeguard
Palisades Park Swim Club
Palisades Park , NJ
06.2020 - 10.2020
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
Education
Bachelor Of Applied Studies - Criminology
06.2021 - Current
Skills
Order management
Goals and performance
Relationship building and management
POS systems operations
Training
Google Drive
Systems and software programs
Sales expertise
Sales and marketing
Customer experience
Product and service sales
Human resource policies
Stock management
Staff Management
Certification
First Aid/CPR Certified
Timeline
John Jay College of Criminal Justice - Bachelor Of Applied Studies, Criminology
06.2021 - Current
Full Time Assistant Store Manager - Pacific Sunwear
03.2021 - Current
Sales Associate - Pacific Sunwear
10.2020 - 03.2021
Lifeguard - Palisades Park Swim Club
06.2020 - 10.2020
First Aid/CPR Certified
06-2020