Anthony Diaz
Fusion Solar Energy
Perth Amboy,NJ
2027
years of professional experience
Customer-focused leader with a background in operations, banking, and service roles. Known for team leadership, Spanish communication skills, and adaptable support across changing priorities. Ready to improve efficiency, service quality, and project completion.
Work History
Operations Manager
- Managed end-to-end lifecycle of residential solar projects, overseeing pipeline from post-sale through permitting, approvals, scheduling, and completion of 40-50 new projects monthly.
- Develop and manage installation schedules for 2 installation crews, coordinating approximately 16–20 installations per month during peak periods and adjusting resources based on project volume and readiness.
- Serve as a reliable point of contact for resolving day-to-day operational issues, using sound judgment, effective communication, and critical thinking to keep projects and teams moving forward.
- Led weekly project pipeline meetings, reviewed action items, established priorities, and followed up with team members to ensure accountability and maintain project momentum.
- Coordinate residential roof replacement projects associated with solar installations, including scheduling roofers, assigning jobs, ordering materials, coordinating dumpster deliveries and pickups, and ensuring roofing work is completed in accordance with project requirements.
- Monitor financiers and lender portals on a recurring basis to track project status, identify outstanding requirements, respond to documentation requests, and ensure all requested items are submitted accurately and within required timelines.
- Maintain detailed and accurate CRM records documenting project updates, homeowner communications, work orders, scheduling changes, outstanding requirements, follow-ups, and other critical operational information.
- Review, prepare, distribute, and follow up on work orders and project documentation for roofers, homeowners, installation teams, and internal departments, ensuring required documents are completed and returned.
- Proactively identify potential project delays, scheduling conflicts, missing documentation, permitting issues, material shortages, crew constraints, and other operational obstacles before they negatively impact installation timelines.
- Coordinate material requirements for roofing projects, ensuring necessary materials are identified, ordered, and available in accordance with scheduled installation dates and project specifications.
- Use critical thinking and problem-solving skills to evaluate operational challenges, develop solutions, anticipate downstream issues, and make informed decisions in a fast-paced, constantly changing environment.
- Act as a key operational decision-maker in a small, fast-paced organization, wearing multiple hats and taking ownership of issues across departments to ensure projects continue moving toward successful completion.
Freelance Photographer/Video Editor
- Photographed a wide range of events, including galas, press conferences, annual community events, and other high-profile local gatherings.
- Photographed events at Fenway Park and other major venues, adapting quickly to fast-paced environments and changing event conditions.
- Edited video content for Urban Update, a Boston-based television program, transforming full-length broadcasts into concise video clips for publication on YouTube.
- Managed video editing workflow from raw footage through final production, selecting relevant segments and producing polished content optimized for digital audiences.
Uber Driver
- Navigated efficient routes using GPS and traffic updates to complete passenger pickups and drop-offs.
- Followed ride-sharing safety standards and local traffic laws to support secure passenger transport.
- Delivered courteous customer service while assisting riders with trip questions and destination changes.
- Maintained clean, safe vehicle conditions through routine inspections and interior upkeep.
Universal Banker
- Opened consumer and business accounts, collecting documentation and verifying customer information for compliance.
- Responsible for meeting quarterly quotas in the following categories: checking and savings accounts, credit cards, personal loans, home equity installment loans, and referrals to our mortgage and investment teams.
- Applied fraud prevention, identity verification, and security procedures during account servicing.
- Built strong customer relationships by delivering responsive service and supporting branch sales goals.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Bank Teller
- Processed deposits, withdrawals, and loan payments with accuracy and efficiency.
- Balanced cash drawer daily while maintaining strict control over cash differences.
- Verified customer identification and endorsed checks according to bank procedures.
- Resolved routine account inquiries and provided clear service at branch counter.
Education
Associate of Arts - Media Arts & Design
Skills
Operations management
Problem-solving
Team leadership
Customer service
Customer retention
Communication
Project management
Adaptability
Project reporting
Issue resolution
Client retention
Bilingual communication
Timeline
Operations Manager
Fusion Solar Energy
2020 - CurrentRead More
Freelance Photographer/Video Editor
El Mundo Boston
2015 - 2020Read More
Uber Driver
Uber
2014 - 2020Read More
Universal Banker
PNC Bank
2012 - 2014Read More
Bank Teller
PNC Bank
2009 - 2012Read More
Middlesex County College
Associate of Arts from Media Arts & Design
Read More