Operations Manager with experience leading large-scale residential portfolios exceeding 1,400+ units. Expertise in multi-site operations, team leadership, and full-cycle project management, including turnkey renovations, full-scale rehabs, and new construction oversight. Proven ability to improve financial performance, scale operations, and drive asset value through strategic execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Tri-Ship Partners
Atlanta, GA
05.2022 - Current
Oversee operations for a 1,400+ unit portfolio, managing performance, personnel, and asset value across multiple properties
Lead onboarding and stabilization of new properties, including staffing, budgeting, operational setup, and systems integration
Supervise multi-site teams, including property managers, leasing staff, and maintenance personnel, ensuring accountability and performance
Manage hiring, onboarding, employee reviews, and disciplinary action, across the portfolio
Drive occupancy, revenue growth, resident satisfaction, and overall operational performance
Analyze financial performance and implement cost-saving and revenue-enhancing strategies to improve NOI
Coordinate the turnkey process for full-scale renovations, overseeing projects from acquisition through rehab completion and lease-up
Provide project management oversight for capital improvements, renovations, and new construction initiatives
Manage vendors, contractors, timelines, and budgets to ensure quality execution and timely completion of projects
Develop and implement SOPs to improve operational consistency, efficiency, and scalability
Ensure compliance with Fair Housing laws and regulatory requirements
Portfolio Leasing Manager
Denton Floyd Real Estate Group
Lexington, KY
05.2019 - 04.2022
Led leasing operations and supported portfolio performance across multiple properties, contributing to occupancy growth, revenue optimization, and resident retention
Oversaw leasing strategy, pricing execution, traffic conversion, and applicant approval processes to strengthen asset performance
Supervised and developed onsite teams through onboarding, training, coaching, and performance accountability
Managed key operational functions including budget support, forecasting, accounts payable, accounts receivable, and financial reporting
Directed marketing efforts across digital platforms to increase lead generation, property visibility, and qualified traffic
Coordinated with leadership and on-site teams to improve operational consistency and support property performance goals
Managed vendor relationships and service coordination to maintain quality standards and efficient property operations
Supported compliance with company policies, Fair Housing standards, and leasing regulations
Organized resident engagement and community-facing initiatives to strengthen satisfaction and retention
Director of Care Coordination
Always Best Care Senior Services
Lexington, KY
09.2018 - 04.2019
Directed day-to-day care operations, overseeing staff performance, service delivery, and client satisfaction
Led hiring, training, scheduling, and ongoing support of caregivers and care staff
Managed client onboarding and implementation of care plans to ensure timely service delivery
Oversaw staffing logistics and resolved coverage issues caused by call-offs or scheduling shortages
Supervised payroll accuracy, billing processes, and rate management
Served as a primary point of contact for client concerns and service escalations
Ensured compliance with company policies and regulatory standards
Improved operational efficiency through process improvements and stronger service coordination
Operations Manager at IZSU (Izmir Metropolitan Municipality General Directorate of Water Administration)Operations Manager at IZSU (Izmir Metropolitan Municipality General Directorate of Water Administration)