Rehjii Martin
Silverton,OR
Summary
Reliable Operations Manager with over 2 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter. Also, a detail-oriented IT Professional with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Operations Manager
Public
Portland, OR
02.2022 - Current
- Recruit, select, hire, and train new call center personnel and prepare them to respond to customer questions and concerns
- Prepare call center performance reports by collecting and analyzing call agents’ data
- Evaluates individual performance reviews and overall team effectiveness with upper management
- Help call agents with challenging customer service issues
- Monitor team performance and provide tools if necessary
- Determine call center operational strategies by evaluating team results and objectives
- Maintain and improve call center operations by monitoring system performance and identifying and resolving problems
- Meet financial targets by estimating performance requirements and preparing annual and monthly budgets
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations
- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses
- Summarize, collect and analyze call center trends and data for regular performance reports
- Oversee system maintenance and upgrade implementation
- Call for repairs and trouble shooting as needed
- Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed systems to track and log work issues.
- Introduced new methods, practices and systems to reduce turnaround time.
Lead Sales Representative
HubbaBox Vapes
Atlanta, GA
03.2020 - 05.2021
- Complete customer transactions using POS register system
- Demonstrate communication and interpersonal skills as a key element to superior customer satisfaction and feedback for the company
- Monitor inventory accountability by physically checking inventory, running inventory reports, receiving shipments, and completing transfers in the POS
- Facilitate inter-departmental communication to effectively provide customer support
- Implement Sales Tactics to support customer decisions.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Help Desk Technician I
University Dr
Orange, CA
01.2016 - 05.2020
- Responded to queries via chat, email, or phone
- Trained other staff/students on troubleshooting and diagnosing problems
- Wrote, edited, and revised Knowledge Base for new and updated software, hardware, and networking equipment
- Resolved problems with networks and Linux based systems
- Followed up with staff/students to ensure full resolution of issues
- Installed or changed software to fix issues
- Remotely accessed hardware or software
- Responsible for supervising and monitoring all on-campus and field printer repair and maintenance
- Updated all on-campus and off-campus RFID readers via PDA
- Manually input security permissions for RFID doors via Active Directory
- Responsible for card programming and re-administration
- Repaired and diagnosed card printing system
- Scheduled repair and advanced diagnosis of larger scaled office printers
- Responsible for programming and identifying faulty RFID readers
- Updated new dormitory building with i Class R40 HID Elite readers and accompanying locks, manually programmed each
- Updated user permissions via master spreadsheet for on-campus door access
- Active Directory
- Create, edit and delete user Disable user accounts Reset passwords Upload user pictures Rename user Change phone numbers Create, edit and delete groups
Front Desk Associate
Alcovy Fitness & Wellness
Covington, GA
03.2017 - 06.2019
- Answer Phone Calls and Greet Customers
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Took room reservations over phone, in person and via computer for guests and provided confirmation information.
- Maintained cleanliness and organization of front desk area.
- Introduced customers to amenities with pleasant and helpful demeanor.
- Manage Gym Equipment and Organization
- Warm up new members to Sales Staff to lead to a more successful sale
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Sell vitamin and nutrition equipment
Lead Graphic
Southern Plantation
Loganville, GA
07.2015 - 12.2015
- Basic Organization, Washing Dishes, Replacing Dishes,
- Speaking/Serving Etiquette, Basic Cleaning (Mopping, Sweeping), and General Knowledge of Electrical Appliances.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room inventory and replenished as necessary.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Lead Graphic Designer
Method Wrap
Covington, GA
03.2015 - 06.2015
- 3-D Visual Effects Artist, Camera Grip.
- Developed creative design for print materials, banners and signs.
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
- Completed in-depth product design tests using updated software tools.
- Completed final touches for projects before rollout.
- Created broad range of work using various design techniques.
Education
Bachelor of Arts - Philosophy
Chapman University, 1 University Dr
Orange, CA 09.2015 - 05.2020
High School Diploma -
Eastside High School
Covington, GA 08.2012 - 05.2015
Skills
Tech Supportundefined
Certification
Javascript Algorithms and Data Structures
Timeline
Javascript Algorithms and Data Structures
08-2022
Responsive Web Design
05-2022
Operations Manager
Public
02.2022 - Current
Lead Sales Representative
HubbaBox Vapes
03.2020 - 05.2021
Front Desk Associate
Alcovy Fitness & Wellness
03.2017 - 06.2019
Help Desk Technician I
University Dr
01.2016 - 05.2020
Bachelor of Arts - Philosophy
Chapman University, 1 University Dr
09.2015 - 05.2020
Lead Graphic
Southern Plantation
07.2015 - 12.2015
Lead Graphic Designer
Method Wrap
03.2015 - 06.2015
High School Diploma -
Eastside High School
08.2012 - 05.2015
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